I think it is Adobe flash related, yes it is needed for visualization. I would update - clear %temp% cache, and retry.
Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com <http://www.jcp.com/> ________________________________ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken Sent: Wednesday, September 21, 2011 8:25 PM To: arslist@ARSLIST.ORG Subject: Re: User Tool Script Error Could it be related to the Flash player? Any idea if flash is used for the visualization? I ask because the only thing else I see on Google is related to Flash. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Wednesday, September 21, 2011 9:36 AM To: arslist@ARSLIST.ORG Subject: Re: User Tool Script Error ** I have just recently started receiving reports of this error from my users. But only two users so far, I just sent an email to the primary contact asking for exact UT version that she is running. AR 7.6.04sp1 CMDB 7.6.04sp1 ITSM 7.6.02 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kali Obsum Sent: Tuesday, September 20, 2011 9:10 PM To: arslist@ARSLIST.ORG Subject: User Tool Script Error ** Hi, Has anyone encountered the following script error when using the Remedy 7.6 User Tool? Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ******************************************************************* This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated** _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ <font face="monospace"size="-3"><br>The information transmitted is intended only for the person or entity to which it is addressed and <br>may contain confidential and/or privileged material. If the reader of this message is not the intended<br>recipient, you are hereby notified that your access is unauthorized, and any review, dissemination,<br>distribution or copying of this message including any attachments is strictly prohibited. If you are not<br>the intended recipient, please contact the sender and delete the material from any computer.<br> _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
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