Currently working on the implementation of SRM 7.6.4 (within the ITSM suite)
I am setting up Service Request Definitions for Incidents. So far I have done the following: Created an Incident template, which sets the Incident type to "User Service Restoration" Created an AOT and registered the template to it, which createds an Incident record. Created a PDT Created the SRD When I submit the Service Request, the Incident type field shows as "User Service Request" instead of "User Service Restoration". Has anyone come accross this issue? If you have Incident SRDs, what is the Incident Type being set to, and how are you accomplishing that? _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
