Interesting. You may want to look into the approval workflow then. I would be wondering why the changes are making it to Closed or Scheduled if you still have approval records pending. You might also check the SYS:Status Transition Rules form. Ensure that the appropriate rules are enabled in order to prevent the system from being able to revert your Change status. -Eli
________________________________ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hyunkel v2.0 Sent: Monday, September 26, 2011 2:11 PM To: arslist@ARSLIST.ORG Subject: Re: Anomalous behavior on Change Management ** Thanks Eli; I'm running into ITSM 7.0.3 patch 2... The issue here is that they're not moving from Complete to Closed, they're moving from Closed to Complete or Complete to Schedule, and others from Implementation in Progress to Scheduled just a second later from the last approval signature has been placed. Best Regards Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. ________________________________ Date: Mon, 26 Sep 2011 14:07:32 -0700 From: eli.schill...@thecreek.com Subject: Re: Anomalous behavior on Change Management To: arslist@ARSLIST.ORG ** Hugo, There is an escalation that runs to update "Complete" changes to "Closed" status after a certain period of time. That period of time is configured in the App Admin - Custom section. I think default is 5 or 10 days but your system may be configured differently. If thats not what you're looking for, please provide more details about the version of ITSM. Cheers! Eli ________________________________ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hyunkel v2.0 Sent: Monday, September 26, 2011 1:31 PM To: arslist@ARSLIST.ORG Subject: Anomalous behavior on Change Management ** Guys; Another mistery, we have multiple CR records that are being changed through different status by the Remedy Application Server; my first guess it has something to do with the approval processes, the strange thing is the last time happened to closed records from one month earlier. Is there any other thing besides the approval process that can cause this behavior? Best Regards Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
