Thanks Andrew But the configurations enforce certain rules; what i need is to set an specific user as a change assignee, and rules randomly will place the assignment.
Is there a way to tell the assignment engine to select a single user? Best Regards Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Tue, 27 Sep 2011 19:38:52 -0400 From: ago...@jcpenney.com Subject: Re: Assignment route from SRM To: arslist@ARSLIST.ORG ** See “Assignment Configuration” form (CFG:Assignment) – its on the Application Admin Console for ITSM – Step 7 “Assignment” – for assignment rules Also see “Change Configuration Rules” under Application Admin Console / Advanced / Change Management / Advanced Options / Rules Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hyunkel v2.0 Sent: Tuesday, September 27, 2011 5:41 PM To: arslist@ARSLIST.ORG Subject: Assignment route from SRM Listers; Another question; Currently there is a SR that routes a CR to a specific user; looking for a way to change this assignment but i can't find anything. My understanding this is associated to the Assignment engine but don't know if its possible to tell the assignment engine to direct assign the request to a user, eiter i don't know where to configure this. Hope anyone can guide me on this. Thanks Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
