go to the backup folder and look for the ar.conf, find the ldap section and replace..
Hope that helps.. when installing it does make a copy.. nice... On Mon, Oct 3, 2011 at 7:06 PM, Hyunkel v2.0 <lord_dyna...@hotmail.com>wrote: > ** > Now After running an installer with upgrade option service is up (previous > set JAVA_HOME to a previous version of Java) > > It's a Win 2003 server with Oracle 10g (remote), now I'm having an issue > while connecting to LDAP server: > > ARERR [8922] The authentication service is not responding. Cannot connect > to the system at this time. Contact your AR System Administrator for > assistance. > > > > *Hugo Ruesga* > *Software Development Advisor* > US 972.577.7000 x 332.3868 > MX +52 (33) 3332.3868 > > P Please consider the environment before printing this email > > *The information contained in and transferred with this electronic message > is intended only for the recipient(s) designated above, it is protected by > law and it may contain information which is privileged and confidential. If > you are not the intended recipient, please do not read, copy, or use it, and > do not disclose it to others. Please notify the sender of the delivery error > by replying to this message, and then delete it from your system. **Thank > you.* > > > > > > ------------------------------ > Date: Mon, 3 Oct 2011 18:21:55 -0400 > From: jdso...@shyle.net > Subject: Re: CRITICAL - ARS Does not start > To: arslist@ARSLIST.ORG > > > ** > > Hugo, > > An incompatible version of Java may do a lot of other things but cannot > prevent the AR System from starting. The AR System Server itself does not > depend on JRE or JDK, its sub systems such as web services, mid tier, email > engine etc do.. > > So somehow I doubt the update of Java has caused that problem. Its > something else. > > If its UNIX, have you changed the environment or the .profile of the user > that starts the AR System in any way? I am assuming you are on windows > because you said you updated only the ar.cfg file upon updating Java.. On > UNIX you would have needed to update that in the server startup script too. > > What OS are you dealing with? What’s the version of the AR System and its > database? Have you tried starting the server in a debug mode? > > Joe > > *From:* Hyunkel v2.0 <lord_dyna...@hotmail.com> > *Sent:* Monday, October 03, 2011 5:39 PM > *Newsgroups:* public.remedy.arsystem.general > *To:* arslist@ARSLIST.ORG > *Subject:* CRITICAL - ARS Does not start > > ** > Listers; > > I'm having one of those issues that everyone loves on your production > environment. > > ARS doesn't start up, the error log only displays the startup message but > armonitor indicates a timeout every 900 seconds; this came from a Java > update, I ran the patch 11 installer just to try Remedy to pick up the new > java version. > > I've tried to point the OS and the ar.cfg file to a latest java version but > no luck, does anyone has seen this before? > > Thanks > > *Hugo Ruesga* > *Software Development Advisor* > US 972.577.7000 x 332.3868 > MX +52 (33) 3332.3868 > > P Please consider the environment before printing this email > > *The information contained in and transferred with this electronic message > is intended only for the recipient(s) designated above, it is protected by > law and it may contain information which is privileged and confidential. If > you are not the intended recipient, please do not read, copy, or use it, and > do not disclose it to others. Please notify the sender of the delivery error > by replying to this message, and then delete it from your system. **Thank > you.* > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > -- Patrick Zandi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
