Send the contents of your armonitor.cfg file either to the list or to me directly. I will be stepping away for a bit but can check the startup configurations as soon as I’m back..
Joe From: Hyunkel v2.0 Sent: Monday, October 03, 2011 9:27 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: CRITICAL - ARS Does not start ** Actually I did it, now the error message is ARERR91. I don't have the chance to compare to any other environment since the previous DEV/UAT was deleted I'm trying using other ports to see if one can accept the startup from arplugin. Thanks Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. -------------------------------------------------------------------------------- Date: Mon, 3 Oct 2011 21:14:28 -0400 From: jdso...@shyle.net Subject: Re: CRITICAL - ARS Does not start To: arslist@ARSLIST.ORG ** There is your problem then.. there should be a startup line for the plugin server.. Without that line or if that line is commented out, the plugin server will not start.. Do you have another working server to compare the armonitor.cfg file to? I don’t have one or I would have pulled up the plugin server startup line and showed you what it should look like.. If you have a test or development server that’s working, look at the armonitor.cfg file and copy the startup line to your server that’s not working.. Make sure though that the paths match – if it doesn’t match make the necessary change to make it match.. Joe From: Hyunkel v2.0 Sent: Monday, October 03, 2011 9:01 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: CRITICAL - ARS Does not start ** I'm using the 9999 port, but I'm not seeing that in the ar.cfg either armonitor.cfg files. Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. -------------------------------------------------------------------------------- Date: Mon, 3 Oct 2011 20:47:05 -0400 From: jdso...@shyle.net Subject: Re: CRITICAL - ARS Does not start To: arslist@ARSLIST.ORG ** What is the plugin server port?? The plugin server startup on armonitor.cfg should tell you what port the ARS is trying to start the plugin server on.. Is there anything else running on that port? Use rpcinfo –p (I think it works on windows too) to see if you find any other processes using the plugin server port.. Joe From: Hyunkel v2.0 Sent: Monday, October 03, 2011 8:40 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: CRITICAL - ARS Does not start ** What i'm seeing right now is that plugin server is refusing all connections Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. -------------------------------------------------------------------------------- Date: Mon, 3 Oct 2011 19:18:53 -0400 From: jdso...@shyle.net Subject: Re: CRITICAL - ARS Does not start To: arslist@ARSLIST.ORG ** If running the upgrade was your solution to make it work, you might have had some of your files corrupted or deleted on the system somehow.. Running the upgrade would not have impacted any configuration settings related to Java. As far as LDAP is concerned, make sure your plugins are responding. Are the other plugins such as the AR Server information plugin, etc working? Maybe your plugin server has failed to start? Joe From: Hyunkel v2.0 Sent: Monday, October 03, 2011 7:06 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: CRITICAL - ARS Does not start ** Now After running an installer with upgrade option service is up (previous set JAVA_HOME to a previous version of Java) It's a Win 2003 server with Oracle 10g (remote), now I'm having an issue while connecting to LDAP server: ARERR [8922] The authentication service is not responding. Cannot connect to the system at this time. Contact your AR System Administrator for assistance. Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. -------------------------------------------------------------------------------- Date: Mon, 3 Oct 2011 18:21:55 -0400 From: jdso...@shyle.net Subject: Re: CRITICAL - ARS Does not start To: arslist@ARSLIST.ORG ** Hugo, An incompatible version of Java may do a lot of other things but cannot prevent the AR System from starting. The AR System Server itself does not depend on JRE or JDK, its sub systems such as web services, mid tier, email engine etc do.. So somehow I doubt the update of Java has caused that problem. Its something else. If its UNIX, have you changed the environment or the .profile of the user that starts the AR System in any way? I am assuming you are on windows because you said you updated only the ar.cfg file upon updating Java.. On UNIX you would have needed to update that in the server startup script too. What OS are you dealing with? What’s the version of the AR System and its database? Have you tried starting the server in a debug mode? Joe From: Hyunkel v2.0 Sent: Monday, October 03, 2011 5:39 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: CRITICAL - ARS Does not start ** Listers; I'm having one of those issues that everyone loves on your production environment. ARS doesn't start up, the error log only displays the startup message but armonitor indicates a timeout every 900 seconds; this came from a Java update, I ran the patch 11 installer just to try Remedy to pick up the new java version. I've tried to point the OS and the ar.cfg file to a latest java version but no luck, does anyone has seen this before? Thanks Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
