Just got a response from BMC Support. Appears to be a known defect fixed in 7.6.04 SP2
Thanks. Nate. Nathan Aker ITSM Solution Architect McAfee, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett Sent: Thursday, October 06, 2011 4:31 PM To: arslist@ARSLIST.ORG Subject: Re: Active Directory Integration Issue with 7.6.04 ** Hi, Have you tried cn instead of samaccountname? Do you have any filters configured in your ARDBC LDAP configuration? Kind regards Danny From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nathan Aker Sent: 06 October 2011 21:41 To: arslist@ARSLIST.ORG Subject: Active Directory Integration Issue with 7.6.04 ** Hello all, We're running into an issue with our Active Directory LDAP integration after a recent upgrade and I'm wondering if anyone else has encountered or is encountering: We have a vendor form leveraging the ARDBC plugin to integrate with Active Directory for people data. The vendor form displays people data, with the unique attribute being the samAccountName attribute. In setting up the Vendor form, this attribute was mapped as the Request ID. When we were on ARS 7.6.00, when I ran a search against the vendor form I would see the samAccountName displayed something like "asmith" for example. After the upgrade to 7.6.04, now when I run a search on this vendor form, the samAccountName is prefixed with 00001|. So for example, where I saw "asmith" before the upgrade I now see "00001|asmith". This is obviously an issue as we are trying to map the samAccountName to the LoginID field in Remedy. Anyone seen this before or know what feature/configuration is appending the 00001 on front? Thanks. Nate. Nathan Aker ITSM Solution Architect McAfee, Inc. 5000 Headquarters Drive Plano, TX 75024 Direct: 972.963.7611 Mobile: 469.644.7402 Web:www.mcafee.com<http://internal.nai.com/division/marketing/BrandMarketing/templates/www.mcafee.com> [cid:image001.jpg@01CC844D.D17E8620] _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
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