Hi there, Version 7.1 In SLM(Service Level Management) I have to configured that when incident time passed 40% the email should go to Incident manager. I have already configured for 50 % the mail is going to assignee and its working fine. Assignee field is there while creating Action of milestone, but Incident manager field is not there. How can I create an action of milestone in a way that at 40% incident time the email will go to Incident manager?
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