Hi Nair, Thanks for quick response. Congratulate with the new company AtoS. I have the following fields related to manager on HPD: Help Desk form; Assg Manager Login ID Assg Manager SGRole ID Assg Manager Prev SGRole ID I checked form "customer manager email id" but I could not found the form. Can you please send me documentation related to this issue.
Thanks & Regards Amanullah From: Nair, Rajesh SISPL [mailto:nairraj...@atos.net] Sent: Monday, October 10, 2011 9:01 AM To: IT (Amanullah Bashir Ahmed) Cc: arslist@ARSLIST.ORG Subject: RE: How to configue Action of Milestone in SLM You Bro Greeting, Replying to your queries after a long time. Look its very simple. There will be a field is in hidden mode on the Helpdesk form which populates the name of the managers and this values come from a form called customer manager email id (something like this.) You can configure the manager's name over their and the system will pick up the data from this form and populate it in the HD form based on the RSD. I have developed a different form which populates data based on RSD and CTI combination both. Try the first one Rajesh Nair Tel: +91 22 39372027 HCC 247 Park, Hincon House, Tower-A, 8th floor, LBS Marg, Vikhroli (West), Mumbai 400 083, www.atos.net<http://www.atos.net/> [cid:image002.gif@01CC873E.BB0B8C00] As of July 1st 2011, Siemens IT Solutions and Services is an Atos business. ________________________________ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of IT (Amanullah Bashir Ahmed) Sent: Monday, October 10, 2011 10:21 AM To: arslist@ARSLIST.ORG Subject: How to configue Action of Milestone in SLM Hi there, Version 7.1 In SLM(Service Level Management) I have to configured that when incident time passed 40% the email should go to Incident manager. I have already configured for 50 % the mail is going to assignee and its working fine. Assignee field is there while creating Action of milestone, but Incident manager field is not there. How can I create an action of milestone in a way that at 40% incident time the email will go to Incident manager? Thanks & Regards Amanullah DISCLAIMER:"This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons." Click here<https://www.mailcontrol.com/sr/JH9tKV3OVBbTndxI!oX7UnuOxmQAREkGSf0HDZgnKQjCGg3OjVSjdzX7jJaERmJ9IEZflx!5bMqz5oFEicUPXg==> to report this email as spam. _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
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