Hi, A while ago we have installed Remedy ARS 7.5 on our test LINUX platform (Based on Oracle 11)... Our productive environment is still running on HP-UX and still have the ARS 7.0.1 version installed (Based on Oracle 9).
In order to do some testing, we have decided to do a full import of the productive data (ARS 7.0.1/Oracle 9) to our test environment (ARS 7.5/Oracle 11). Everything want pretty fine except the fact that I cannot start the ARS application anymore on the test server because I get : Action Request System(R) Server Version 7.5.00 Patch 004 201002051027 (c) Copyright 1991-2009 BMC Software, Inc. 390600 : The database is not the expected version (may need to run upgrade program) (ARERR 36) 390600 : AR System server terminated -- fatal error encountered (ARNOTE 21) So looking on the details I get the wrong DBversion SQL> select dbVersion from control; DBVERSION ---------- 22 SQL> So I guess this is the reference to the productive version.. How can I fix that ? Is there no other way than running back the installation into a upgrade mode ? Thanks Regards Pascal Tournier Senior Specialist Infrastructure Management Engineering F. Hoffmann-La Roche AG Global Informatics Group Infrastructure Building 224/117 CH-4070 Basel, Switzerland Tel: +41 (0) 61 68 70 228 Email: pascal.tourn...@roche.com<mailto:pascal.tourn...@roche.com> Confidentiality Note: This message is intended only for the use of the named recipient(s) and may contain confidential and/or privileged information. If you are not the intended recipient, please contact the sender and delete this message. Any unauthorized use of the information contained in this message is prohibited. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"