Hi, Each AR Server requires the same "version" of the ARSystem tables.
You have installed the 7.1 db-version underneath the 7.5 ar-binaries. Try running the installer again, it should upgrade the db-version to 7.5. The other option would be to install version 7.1 again on that machine, to match the db-version. This may be better, if you want to test things in an environment that matches your production environment. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > Hi, > > A while ago we have installed Remedy ARS 7.5 on our test LINUX platform > (Based on Oracle 11)... Our productive environment is still running on > HP-UX and still have the ARS 7.0.1 version installed (Based on Oracle 9). > > In order to do some testing, we have decided to do a full import of the > productive data (ARS 7.0.1/Oracle 9) to our test environment (ARS > 7.5/Oracle 11). Everything want pretty fine except the fact that I cannot > start the ARS application anymore on the test server because I get : > > Action Request System(R) Server Version 7.5.00 Patch 004 201002051027 > (c) Copyright 1991-2009 BMC Software, Inc. > > 390600 : The database is not the expected version (may need to run upgrade > program) (ARERR 36) > > 390600 : AR System server terminated -- fatal error encountered (ARNOTE > 21) > > So looking on the details I get the wrong DBversion > > SQL> select dbVersion from control; > > > DBVERSION > ---------- > 22 > > SQL> > > So I guess this is the reference to the productive version.. > > How can I fix that ? > > Is there no other way than running back the installation into a upgrade > mode ? > > Thanks > Regards > Pascal Tournier > Senior Specialist Infrastructure Management Engineering > F. Hoffmann-La Roche AG > Global Informatics Group Infrastructure > Building 224/117 > CH-4070 Basel, Switzerland > Tel: +41 (0) 61 68 70 228 > Email: pascal.tourn...@roche.com<mailto:pascal.tourn...@roche.com> > Confidentiality Note: This message is intended only for the use of the > named recipient(s) and may contain confidential and/or privileged > information. If you are not the intended recipient, please contact the > sender and delete this message. Any unauthorized use of the information > contained in this message is prohibited. > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"