In the manual it gives steps for creating an Asset Record. #4 says type a unique alpha numeric value for the CI. In ITSM 764, it let me create a record for a computer that had the same CI ID and the same Serial Number and the same CI Name. They were identical asset records on creation.
Any ideas why this is happening? Do I need to add custom workflow that makes sure the CI ID is unique and the Serial # is unique? "Chapter 3 Working with configuration items p75" To create a Computer System CI 1 In the navigation pane of the Asset Management console, choose Functions => Manage CIs. 2 In the Select a CI Type dialog box, choose System => Computer System, and click Create. At the top of the Computer System form, specify general information. Bold field names indicate required fields. You must specify information into these fields before you can save the CI. 3 In the CI Name field, specify a name for the CI. When creating a CI name, follow a consistent naming convention. According to IT Infrastructure Library (ITIL) guidelines, identifiers should be short but meaningful, and for hardware, not based on supplier device names. For example, the name might include an indicator of the item's function followed by a numeric code, such as MONITOR100. 4 In the CI ID field, type a unique alphanumeric value for the CI. Thank you! Claire _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
