Good afternoon everyone. I have what seems like a simple question. I have a 6.3 Change app where the users need to be able to relate a trouble ticket. This is pretty easy and straightforward. I'm doing it the old way and asking the users to create a trouble ticket from the Change app, and inserting the Change record number into a field on the Trouble Ticket system and pulling that back via a table in the form. That's one button. There's another button that will relate an existing Trouble Ticket by opening a small dialog, entering the Trouble Ticket number, and pressing a button that fires an AL that does a push fields, adding the Change record number to the Trouble Ticket. This works OK...
But we also have a business rule in place that prevents modifications to closed tickets, so if the ticket number that the user enters in that dialog is closed, the push fails. We would still want to relate a closed ticket as this might have been an Emergency change, meaning that we're keeping track of the change after it happened. Any trouble tickets would be in closed status. So...is there any way to write a qual for the Filter that is preventing the mofication of closed records so that it allows exceptions? I looked at the keywords, and I'm not sure if any of the CURRENTWIND or EVENTTYPE will be suitable. I don't know if FIELDID would be useful but it won't work on the Web. I can see where the DIALOG or VUI keywords may be useful, if the dialog I call from the Change app is a view of the Trouble Ticket form (I'm going to try DIALOG right now, maybe it will work). I could user USER or GROUP, but a lot of my Change app users are also Trouble Ticket users and they would be able to modify the closed tickets. Any suggestions? Running an INSERT command direct to the db? Thanks in advance, Drew Comayagua, Honduras _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
