Can $PROCESS$ Application-Bus-Time2-Diff be used in escalations? I can get it to work in a filter, but the same syntax gives me an error when trying to use an escalation....
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of White, Michael W (Mike) Sent: Thursday, October 27, 2011 2:02 PM To: arslist@ARSLIST.ORG Subject: Re: Time question ** Andy, Although we're running ARS 7.6.3, we still use the old business time processes. The process name for business time difference is Application-Bus-Time-Diff (not Time2). Syntax for it is: Application-Bus-Time-Diff "startTime" "endTime" ["holidayScheduleName" ["workdayScheduleName"]] (p. 248 in the config. guide) "startTime", "endTime", "holidayScheduleName", and "workdayScheduleName" can all be field references. No quotes unless you're using a literal value. No brackets. "holidayScheduleName" matches Schedule Name in Business Time Holidays form and "workdayScheduleName" matches Name* in Business Time Workdays. In our case, we use year for Schedule Name (one row/record for each year's holidays). We only have 3 workday records - Standard (m-f 8-5) 5x24 and 7x24. A syntax might look like: Application-Bus-Time-Diff $Starttime$ $Endtime$ "2011" "Standard" (I usually set a character field with YEAR($TIMESTAMP$ and use it instead of "2011"; $zzCurrent Year$, for example) I don't know much about it, but as I recall, the new business time processes allow for multiple time segments. 'Not sure how holidays are treated. -HTH Mike White EMail michael.wh...@verizon.com<mailto:michael.wh...@verizon.com> Office 813.978.2192 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mayfield, Andy L. Sent: Thursday, October 27, 2011 2:25 PM To: arslist@ARSLIST.ORG Subject: Re: Time question ** Can someone help me out with the syntax for the Application-Bus-Time2-Diff command? After reading the "Configuring" manual on page 341 I thought I had it right, but it's giving my an error at line position 49. Application-Bus-Time2-Diff "$TicketAssignedDate$" "$DATE$" ["Normal Work Week"] From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of White, Michael W (Mike) Sent: Thursday, October 27, 2011 11:39 AM To: arslist@ARSLIST.ORG Subject: Re: Time question ** You can use built-in process Application-Bus-Time-Diff to return the number of seconds between two dates excluding weekends/holidays. Need records in Business Time Holidays and Business Time Workdays, two forms Remedy provides with ARS. Each handles multiple records - different kinds of work schedules, different kinds of holiday schedules (including no holidays if that's what you're after). Mike White EMail michael.wh...@verizon.com<mailto:michael.wh...@verizon.com> Office 813.978.2192 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mayfield, Andy L. Sent: Thursday, October 27, 2011 12:19 PM To: arslist@ARSLIST.ORG Subject: Time question ** I'm trying to count the number of weekdays between two dates. Is there a way to easily do this? I've used DATEDIFF in the past, but it counts every day and not just the week days. Thanks, Andy L. Mayfield Alabama Power Company Protection & Control Technician Sr. Linc # 10*19140 Cell # 205-288-9140 Office # 205-226-1805 _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
