Can $PROCESS$ Application-Bus-Time2-Diff be used in escalations?

I can get it to work in a filter, but the same syntax gives me an error when 
trying to use an escalation....

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of White, Michael W (Mike)
Sent: Thursday, October 27, 2011 2:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: Time question

**
Andy,

                Although we're running ARS 7.6.3, we still use the old business 
time processes.  The process name for business time difference is 
Application-Bus-Time-Diff (not Time2).  Syntax for it is:

Application-Bus-Time-Diff "startTime" "endTime"
["holidayScheduleName" ["workdayScheduleName"]]

(p. 248 in the config. guide)

"startTime", "endTime", "holidayScheduleName", and "workdayScheduleName" can 
all be field references.

No quotes unless you're using a literal value.  No brackets.

"holidayScheduleName" matches Schedule Name in Business Time Holidays form and 
"workdayScheduleName" matches Name* in Business Time Workdays.  In our case, we 
use year for Schedule Name (one row/record for each year's holidays).  We only 
have 3 workday records - Standard (m-f 8-5) 5x24 and 7x24.  A syntax might look 
like:

Application-Bus-Time-Diff $Starttime$ $Endtime$ "2011" "Standard"

(I usually set a character field with YEAR($TIMESTAMP$ and use it instead of 
"2011"; $zzCurrent Year$, for example)

                I don't know much about it, but as I recall, the new business 
time processes allow for multiple time segments.  'Not sure how holidays are 
treated.

-HTH

Mike White
EMail michael.wh...@verizon.com<mailto:michael.wh...@verizon.com>
Office 813.978.2192

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mayfield, Andy L.
Sent: Thursday, October 27, 2011 2:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: Time question

**
Can someone help me out with the syntax for the Application-Bus-Time2-Diff 
command?

After reading  the "Configuring" manual on page 341 I thought I had it right, 
but it's giving my an error at line position 49.

Application-Bus-Time2-Diff "$TicketAssignedDate$" "$DATE$" ["Normal Work Week"]

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of White, Michael W (Mike)
Sent: Thursday, October 27, 2011 11:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Time question

**
You can use built-in process Application-Bus-Time-Diff to return the number of 
seconds between two dates excluding weekends/holidays.  Need records in 
Business Time Holidays and Business Time Workdays, two forms Remedy provides 
with ARS.  Each handles multiple records - different kinds of work schedules, 
different kinds of holiday schedules (including no holidays if that's what 
you're after).

Mike White
EMail michael.wh...@verizon.com<mailto:michael.wh...@verizon.com>
Office 813.978.2192

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mayfield, Andy L.
Sent: Thursday, October 27, 2011 12:19 PM
To: arslist@ARSLIST.ORG
Subject: Time question

**
I'm trying to count the number of weekdays between two dates.

Is there a way to easily do this?  I've used DATEDIFF in the past, but it 
counts every day and not just the week days.

Thanks,

Andy L. Mayfield
Alabama Power Company
Protection & Control Technician Sr.
Linc # 10*19140
Cell # 205-288-9140
Office # 205-226-1805

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