Hi Christopher, I have had very similar problems, Atrium and ITSM specific. Atrium install failed to restart the server and couldn't connect to cell@localhost:[port#]ais, ITSM I am still investigating. The oddest part for me is I have 3 environments that are indentical, no build performed yet and upgraded from 7.6.04 SP1 to 2, all installs for the UAT and PROD environments completed successfully but the dev did not. Win 2k8 Standard server with Oracle 11gR2 db..
Currently also awaiting reply from BMC. Brett -----Original Message----- From: Action Request System discussion list(ARSList) on behalf of strauss Sent: Tue 11/1/2011 5:28 AM To: ARSList Subject: Re: ARS 7.6.4 SP2 Issues All of my problems were with the Atrium and ITSM installers for Sp2 - an inability of the Atrium installer to successfully restart the AR Server that botched the rest of the install, and several incorrect assumptions about what state some of the forms and views would be in after upgrading ITSM through version 7.6.03 to 7.6.04.0x that halted the ITSM SP2 install prematurely on error. When the ITSM installation completed, it had destroyed the plugin server for FTS; support had to send me updated .jar files and pluginsvr_config.xml files before it worked again. I'm not sure what that was all about, since it was working after the ARS SP2 installation. This was only a first attempt on a test system; I will be running it against a clone of production this week. All of these are either Win2K3 x64 or Win2K8 x64 with SQL 2008 x64 behind them and mid-tier on tomcat 6.0.32 x64. In all cases I have portmapper installed and running on the local machine, but use a static port for ARS and another for the plug-in port that are both open in the firewall. Expect the unexpected with SP2. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Monday, October 31, 2011 12:42 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.6.4 SP2 Issues ** I too have installed SP2 without (noticeable) issue on Windows 2008 with MS SQL 2008. This sandbox only had the initial release of AR 7.6.04 that I wanted to bring up to speed. The only errors I have noticed are the following (that I have learned to ignore per documentation) in the arerror.log at start up Mon Oct 31 10:31:17 2011 390600 : Could not find or read the optional license tags file. (ARNOTE 452) Mon Oct 31 10:31:17 2011 C:\Program Files\Common Files\AR System\Licenses\<servername>\arsystem.tag I am planning on upgrading my ITSM 7.6.04 SP1 sandbox to SP2 in the next few days; I'll report back how that goes. Jason On Mon, Oct 31, 2011 at 9:37 AM, Peter Romain <p.romain.arsl...@parsolutions.co.uk<mailto:p.romain.arsl...@parsolutions.co.uk>> wrote: ** I just did an install of SP2 on a Win 2008 / SQL Server 2008 system with no particular problems but I didn't install Mid-Tier as this needed to be deployed in Websphere via the midtier.war (on the same server as ARS) I also did an SP1 -> SP2 upgrade without the problems you had. No explanation - just a different experience! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Pierson, Shawn Sent: 31 October 2011 15:52 To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: ARS 7.6.4 SP2 Issues ** Good morning folks, I've been trying to get SP2 up and running (just ARS for now) and have run into lots of issues. I am working with BMC Support, although they aren't really doing anything helpful or useful and are taking days just to respond to simple questions. In any case, I wanted to post this as a warning that if you have ARS 7.6.4 SP1 up and running, that you should stay at that version for now. I ran into issues in two different scenarios: 1) Installing ARS SP2 as an upgrade to a server with ARS SP1. In this case, it totally messed up ar.cfg and armonitor.cfg and created duplicate entries that I had to remove, primarily related to the plugins. Also unfortunately, some plugins seem to work correctly, some do not. Generic errors go to arerror.log, but the plugin logs show nothing other than the plugins that are working normally. 2) Installing ARS SP2 on a new, clean server also turned out to be a dismal failure. It had some other plugin errors, one of which prevents you from being able to license the server. In both cases, I am working with Windows Server 2008 (64-bit), SQL Server 2005 Enterprise, and Apache Tomcat (the one included in the Mid Tier installer), so nothing too unusual. I suspect that some of the issues may be that it's installing 32-bit executables where it shouldn't, and there are probably other defects in the installer itself that causes these problems. Also the response time from BMC is being really, really bad. Rather than just thinking that they are lazy or whatever, it leads me to think that they are receiving a lot of calls with SP2, as it seems to have more bugs in it than the 200+ pages of defects that it purports to fix. Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed here<http://www.sug.com/disclaimers/default.htm#Mail>. If you cannot access hyperlink, please e-mail sender. _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
