Hello everybody, We have Remedy in server group environment. Everytime when we migrate objects to Remedy database locking happens and users are not able to use Remedy. I guess this is due to server sync or cache issue.
Remedy documentation suggest couple of points. Anybody has implemented this. If so can you please suggest which settings work fine. Thankyou, Configure the AR System server to control memory use Implement the following AR System server configuration best practices: Set the following AR System server configuration options appropriately: Delay-Recache-Time—Specifies the number of seconds before the server makes the latest cache available to all threads. The minimum is 0, which means every API call will get the latest cache (that is, the cache will be copied for every administrative call or for operations such as arsignal). To permit only one admin copy cache to occur every hour for multiple administrative changes, set this option to the maximum (3600 seconds). Cache-Mode—When set to development cache mode (Cache-Mode: 1), prevents the server from creating a second cache during administrative changes and thus prevents huge memory expansion due to a single action. Development cache mode has these drawbacks, however: When a change is made, users are blocked until the change is completed. Performance is significantly degraded during long-running API calls or programs. Hence, this mode is not recommended for a production environment _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
