Thanks Andrew, I guess we have to add these parameters in all server ar.conf file. Delay-Recache-Time: 300 Select-Query-Hint: NOLOCK
When we set this does all secondary servers (we have 3 secondary servers) try to recache at same time, that cause any locking problem. Thanks, Ananth On Fri, Nov 4, 2011 at 3:48 PM, Jim Coryat (jcoryat) <jcor...@micron.com>wrote: > If your customers can take a little down time, our approach is to: > > Turn on administrator-only mode on servers in group > Restart servers to kick rest of users out > Break Server Group > Shut down primary server (OLTP - Disable admin operations checked) > Perform migration to secondary server (Disable admin operations unchecked) > Perform smoke testing on changes > Start primary server > Rejoin Server Group > Turn off administrator-only mode on servers > > We found that the system load our servers were continuously under, having > users accessing Remedy while making updates (especially high traffic forms > etc.) was unfeasible and caused more problems than having the system > unavailable to them for a short period. We only release updates quarterly > so the downtime is not excessive. > > HTH > > Jim > -----Original Message----- > From: Andrew C Goodall [mailto:ago...@jcpenney.com] > Sent: Friday, November 04, 2011 1:16 PM > Subject: Re: Remedy Server Group issues > > Yeah make sure you don't have dev-cache mode switched on. > Our Delay-Recache-Time: 300 > You also may want to try adding: Select-Query-Hint: NOLOCK > > > Regards, > > Andrew Goodall > Software Engineer 2 | Development Services | jcpenney . www.jcp.com > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Jeyaprakash > Sent: Friday, November 04, 2011 2:09 PM > To: arslist@ARSLIST.ORG > Subject: Remedy Server Group issues > > Hello everybody, > > We have Remedy in server group environment. Everytime when we migrate > objects to Remedy database locking happens and users are not able to use > Remedy. I guess this is due to server sync or cache issue. > > Remedy documentation suggest couple of points. Anybody has implemented > this. If so can you please suggest which settings work fine. > > Thankyou, > > Configure the AR System server to control memory use > Implement the following AR System server configuration best practices: > Set the following AR System server configuration options appropriately: > Delay-Recache-Time—Specifies the number of seconds before the server > makes the latest cache available to all threads. The minimum is 0, which > means > every API call will get the latest cache (that is, the cache will be > copied for every > administrative call or for operations such as arsignal). To permit only one > admin copy cache to occur every hour for multiple administrative changes, > set > this option to the maximum (3600 seconds). > Cache-Mode—When set to development cache mode (Cache-Mode: 1), > prevents the server from creating a second cache during administrative > changes > and thus prevents huge memory expansion due to a single action. Development > cache mode has these drawbacks, however: > When a change is made, users are blocked until the change is completed. > Performance is significantly degraded during long-running API calls or > programs. > Hence, this mode is not recommended for a production environment > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > The information transmitted is intended only for the person or entity to > which it is addressed and may contain confidential and/or privileged > material. If the reader of this message is not the intended recipient, > you are hereby notified that your access is unauthorized, and any review, > dissemination, distribution or copying of this message including any > attachments is strictly prohibited. If you are not the intended > recipient, please contact the sender and delete the material from any > computer. > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > -- Cheers, Ananth _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
