Thanks:: Don't Worry we will be testing soon.. and I am sure BMC will know about it.. any errors according to OAST.. thanks..
On Tue, Nov 15, 2011 at 12:52 PM, Mueller, Doug <doug_muel...@bmc.com>wrote: > ** > > Patrick,**** > > ** ** > > This does not change the 508 compliance of the app.**** > > ** ** > > Flash in this case is used only for decoration of the screen. It does not > convey any data. Rounded**** > > corners, gradient background color, vertical static text (the static text > still reads correctly for the screen**** > > readers it just doesn't display vertically on the screen) are not data > sharing mechanisms.**** > > ** ** > > So, with or without this option turned on, there is no Section 508 > (accessibility for individuals with**** > > disabilities laws from the US government) issue involved in this situation. > **** > > ** ** > > ** ** > > You are correct that if there is a portion of the product that is > displaying data that is using Flash to do that**** > > display and there is no other way to get that data and the Flash component > does not interact with**** > > screen readers to communicate that information, there is a Section 508 > issue.**** > > ** ** > > It is just that the use of Flash in this situation does not fall into that > category and it is only used for a**** > > cosmetic result on the screen.**** > > ** ** > > ** ** > > So, no Section 508 involvement either way with this option.**** > > ** ** > > Doug Mueller**** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Pat Zandi > *Sent:* Monday, November 14, 2011 4:41 PM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: BMC's Future on the horizon.. IMHO**** > > ** ** > > ** **** > > Does this also make it 508 compliant. Cause flash is an automatic failure? > > Sent from my iPhone**** > > > On Nov 14, 2011, at 18:50, "Mueller, Doug" <doug_muel...@bmc.com> wrote:** > ** > > ** **** > > Claire,**** > > **** > > OK, so I should have had the specifics in the first message. And, it is > a setting that is buried within**** > > config files and not available through a UI screen as I thought.**** > > **** > > Anyway, it is a config setting for the mid-tier so you need to do this for > each mid-tier in your**** > > environment.**** > > **** > > Please find below the details:**** > > **** > > **1) **Open *config.properties* file under C:\Program Files\BMC > Software\ARSystem\midtier\WEB-INF\classes**** > > **2) **Change arsystem.flash.enable_ui_rendering=false and save > changes.**** > > **3) **Restart Tomcat.**** > > **** > > **** > > The setting in #2 will be set to true in a default deployment. Set to > false to not use flash for the three**** > > capabilities (rounded corners, gradient colors, and vertical text). It > will change the UI display and you**** > > have to choose whether it is a problem or not.**** > > **** > > **** > > Again, this is only if you have an environment that is IE9 and FlashPlayer > 10.3. This will turn off these**** > > features for any IE environment – no other browser is affected or > controlled by this setting. But, it will**** > > be to all versions of IE and not just IE9 so you will lose these three > capabilities across IE versions.**** > > **** > > I hope this gives you what you need.**** > > **** > > Doug Mueller**** > > **** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Sanford, Claire > *Sent:* Monday, November 14, 2011 2:56 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: BMC's Future on the horizon.. IMHO**** > > **** > > ** **** > > *Where do I go to turn this off? ***** > > **** > > *5) Go to the System config settings and set the option that turns > off the use of Flash for these ***** > > *three capabilities – you will not get rounded corners, vertical text, or > gradient colors but you will ***** > > *not loose any other functionality or capability within the system. It > is a cosmetic affect***** > > **** > > -----Original Message----- > From: Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG <arslist@ARSLIST.ORG>] On Behalf Of pritch > Sent: Friday, November 11, 2011 1:18 PM > To: arslist@ARSLIST.ORG > Subject: Re: BMC's Future on the horizon.. IMHO**** > > **** > > And of course you're making the assumption we have control over the items > in your workaround. Quite often we don't.**** > > **** > > ----- Original Message -----**** > > From: "Doug Mueller" <doug_muel...@bmc.com>**** > > To: arslist@ARSLIST.ORG**** > > Sent: Friday, November 11, 2011 1:53:35 PM**** > > Subject: Re: BMC's Future on the horizon.. IMHO**** > > **** > > ** **** > > **** > > **** > > Everyone, **** > > **** > > **** > > **** > > What Chris describes here is a new discovery that is unique to IE9 where > something has changed in **** > > **** > > the IE implementation. As part of the model that BMC uses for the AR > System, we support the **** > > **** > > specified versions of products "or later". In this case, IE9 was not > available when the current version **** > > **** > > was released (7.6.04 was released in January 2011 and IE9 in March 2011). > **** > > **** > > **** > > **** > > The product is fully functional with IE9. However, we have discovered an > interaction issue that causes **** > > **** > > a performance problem with IE9. We are working with both Microsoft and > Adobe on this issue to see **** > > **** > > if can be resolved. In addition, some redesign of the approach has mostly > eliminated the problem from **** > > **** > > the next major release (but that strategy cannot be backported to the > current release). **** > > **** > > **** > > **** > > So, enough of the overall philosophy, let's look at this situation. **** > > **** > > **** > > **** > > There are a number of UI features that we added in recent releases. Some > of them were not supported **** > > **** > > on specific browsers so we had to find alternatives for supporting the > capability. Specifically, there are **** > > **** > > three features: rounded corners, gradient colors, and vertical text. > These three capabilities could not **** > > **** > > be supported in IE natively because the capability was not present. To > allow these capabilities, we **** > > **** > > incorporated the use of Flash for IE. All of the other browsers – Safari, > Firefox, and even the other **** > > **** > > used but unsupported browsers like Chrome – have the necessary support. > So, the workaround was **** > > **** > > used only for IE environments. **** > > **** > > **** > > **** > > Everything works fine for IE6, IE7, and IE8 but with IE9, something has > changed so that there is now a **** > > **** > > performance cost for the workaround. This is what we are working to find > out what the issue is with **** > > **** > > the other vendors. **** > > **** > > **** > > **** > > Now, there are several options: **** > > **** > > **** > > **** > > 1) The performance issues is not really affecting you so do nothing > **** > > **** > > 2) Use a browser other than IE **** > > **** > > 3) Use a version of IE before IE9 (for example, use IE8) **** > > **** > > 4) Use FlashPlayer 10.2 or earlier (the problem has been isolated to > the combination of IE9 using **** > > FlashPlayer 10.3, or later unless a fix is added later) **** > > **** > > 5) Go to the System config settings and set the option that turns > off the use of Flash for these **** > > three capabilities – you will not get rounded corners, vertical text, or > gradient colors but you will **** > > not loose any other functionality or capability within the system. It is > a cosmetic affect **** > > **** > > **** > > **** > > **** > > **** > > **** > > **** > > So, in summary…. **** > > **** > > **** > > **** > > This may affect you ONLY IF you **** > > **** > > **** > > **** > > n Run IE9 as your browser **** > > **** > > n Use FlashPlayer 10.3 or later **** > > **** > > n Leave the system config setting to use Flash for these features turned > on (the default) **** > > **** > > **** > > **** > > Otherwise, this issue does not have any affect on your system. And, it > will affect only users that have **** > > **** > > this combination as their client – other users on the same system without > this combination will not **** > > **** > > be affected. **** > > **** > > **** > > **** > > There are several options (which may or may not be possible in your > environment) to eliminate the **** > > **** > > problem immediately. **** > > **** > > **** > > **** > > BMC is continuing to work with the vendors on this problem to see we can > find out why the problem **** > > **** > > suddenly showed up with this combination of technology and to see if we > can eliminate the issue from **** > > **** > > future releases with alternate designs or approaches. **** > > **** > > **** > > **** > > **** > > **** > > I hope this explanation has been helpful both for this specific issue and > to show a case in action of the **** > > **** > > "or later" support strategy. **** > > **** > > **** > > **** > > Doug Mueller **** > > **** > > **** > > **** > > **** > > From: Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG <arslist@ARSLIST.ORG>] On Behalf Of strauss *** > * > > Sent: Wednesday, November 09, 2011 10:39 AM **** > > To: arslist@ARSLIST.ORG **** > > Subject: Re: BMC's Future on the horizon.. IMHO **** > > **** > > **** > > **** > > ** **** > > **** > > We can hope; the dialog performance problems that we have been > experiencing on production with ITSM 7.6.04.01 Incidents in IE9 have now > been tracked down specifically to flash, and confirmed in my testing. **** > > **** > > **** > > **** > > Christopher Strauss, Ph.D. **** > > Call Tracking Administration Manager **** > > University of North Texas Computing & IT Center **** > > http://itsm.unt.edu/ **** > > **** > > **** > > From: Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG <arslist@ARSLIST.ORG>] On Behalf Of patrick > zandi **** > > Sent: Wednesday, November 09, 2011 12:03 PM **** > > To: arslist@ARSLIST.ORG **** > > Subject: BMC's Future on the horizon.. IMHO **** > > **** > > **** > > **** > > ** > http://www.zdnet.com/blog/networking/flash-is-dead-long-live-html5/1633?tag=nl.e539 > **** > > **** > > BMC's Future.. **** > > **** > > **** > > -- **** > > Patrick Zandi **** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > > **** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend > WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > > **** > > > _______________________________________________________________________________ > **** > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org**** > > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"**** > > **** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > -- Patrick Zandi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
