We currently have a service request that requires the requester's direct manager to approve it. The issue is, not all managers have licenses. We had the same requirement for Change Management and we did some customizations to the AP forms to allow anyone to approve with no license. We did the same customizations for SRM, but for some reason, it does not work. We got it to work on our Dev environment which is one instance only. However for QA and Prod, which are server group, the customization does not work.
I am wondering if anyone has done something similar to this and can shed some light if possible. We changed the permission to Public to change on field ID 102 and 13191 Environment: ARS 7.5.04 ITSM 7.6.0 SRM 7.6.02 Oracle 10g Mid-tier 7.5.4 Windows 2003 Enterprise x64 Moe. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
