Yes we also switched hardware, I am sure a lot of the improvement was the 
hardware and new generation of processors. I was a little hesitant about VM, 
but I am a believer. 

-----Original Message-----
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
Sent: Monday, November 28, 2011 10:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: Lifecycling Existing Unix ARS servers to Windows VM

Weird - I wonder why?


Assuming the OS behaves the same on physical vs virtual -- seems it would be 
impossible to function better if virtual.


When you switched to VM - did you switch hardware too?


-John



On Nov 28, 2011, at 9:02 AM, Tanner, Doug wrote:

Same here, matter of fact I was on dedicated Window boxes, and our performance 
got even better, when we switched to VM.
Doug

-----Original Message-----
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Monday, November 28, 2011 9:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: Lifecycling Existing Unix ARS servers to Windows VM

Richard,
My entire Dev/Test/Prod environment structure for app servers is Windows 
Virtual servers and I haven't experienced ANY issues related to the fact that 
they are virtual

-----Original Message-----
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Gard, Richard J
Sent: Wednesday, November 23, 2011 12:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: Lifecycling Existing Unix ARS servers to Windows VM

I would not put production APP nor DB servers for Remedy on a VM servers.
We live with (for cost considerations)filter and active link issues
routinely in our DEV and test environments weekly.   We handle a huge volume
of tickets (over 2.5 million per year) in prod, and our systems are too 
critical to allow the hiccups caused on VMs.  If you go to Windows, spec it 
properly with physical servers and you won't regret it.  The mid-tier can be 
VMs, but we don't know yet if this will be and issue with the 7.6.04 version we 
are building out now.

----- Original Message -----
From: Jamie Boley [mailto:jbo...@aegonusa.com]
Sent: Wednesday, November 23, 2011 01:43 PM
To: arslist@ARSLIST.ORG <arslist@ARSLIST.ORG>
Subject: Lifecycling Existing Unix ARS servers to Windows VM

Our existing Unix ARS hardware is up for lifecycle this year, and we are 
entertaining the possibility of moving away from Unix to Windows VM, because it 
will reduce the overall cost for our environment.  I'm looking to see if anyone 
has had any expierence (or whether is is possible) replacing existing ARS 
servers from one OS to another while keeping the same database.

Basicially here would be our scenerio: We currently have 4 Solaris ARS Servers, 
4 Windows VM Midtier Servers, and a dedicated Oracle Database on AIX.  We are 
looking to swap out the 4 Solaris ARS servers and replace them with 4 Windows 
VMs running ARS, while keeping the same Oracle database.

Thoughts...conerns?  Let me hear it :)

Thanks!

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--
John Sundberg

Save the Date! First Annual KEG - Kinetic Enthusiasts Group Feb. 29th - Mar. 
2nd 2012 in Denver CO

For more information click here - KEG

Kinetic Data, Inc.
"Building a Better Service Experience"
Recipient of:

WWRUG10 Best Customer Service/Support Award
WWRUG09 Innovator of the Year Award

john.sundb...@kineticdata.com
651.556.0930  I  www.kineticdata.com

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