Hi Andrew Ok, I'll do a test Changing the Plugin-Loopback-RPC-Socket to "390626".
This is the msg in the error.log Fri Nov 25 10:36:45 2011 AssignEng : AR System Application server terminated -- fatal error encountered (ARAPPNOTE 4501) Fri Nov 25 10:38:45 2011 AssignEng : Timeout during database update -- the operation has been accepted by the server and will usually complete successfully (TM01APP) ARERR - 92 Thank you. Best Regards. J. Emilio Vargas ALCATEL-LUCENT -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall Sent: Miércoles, 07 de Diciembre de 2011 12:29 p.m. To: arslist@ARSLIST.ORG Subject: Re: Approval Engine: Threads FYI - also think about changing port from default setting which is same as the Plugin-Loopback-RPC-Socket -------------- THIS WAS FROM BMC SUPPORT ON AN ISSUE WE HAD WITH SLOW APPROVAL PROCESS For the error Dispatch : Operation cancelled due to error (ARAPPERR 4502) in the arerr.log file Change the Plugin-Loopback-RPC-Socket to "390626". please find the below description for these entries: Approval-RPC Socket : A specific RPC program number (RPC socket) dedicated to the Approval Server for calls to the AR System server. This setting defines a private queue for Approval Server. Plugin-Loopback-RPC-Socket: An RPC program number (RPC socket) dedicated to loopback calls from the Plug-in server. The Approval Server runs as a plug-in. If this value is set and Approval-RPC-Socket is not set, the Plug-in server uses this queue for Approval Server loopback calls. As the value for both the sockets is same (390680) it may take a time for calls from ar server. ----------------------------------------------- Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of VARGAS, JESUS EMILIO (JESUS EMILIO) Sent: Wednesday, December 07, 2011 12:21 PM To: arslist@ARSLIST.ORG Subject: Re: Approval Engine: Threads Hi Abhijeet I will apply your recomendation. I would like to know if exist any matrix about how to do the settings for the queues and threads based on the currents users Something likes this User: Min Max 50 2 4 100 4 6 200+ 8 16 Best Regards. J. Emilio Vargas ALCATEL-LUCENT -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gadgil, Abhijeet Sent: Martes, 06 de Diciembre de 2011 09:14 p.m. To: arslist@ARSLIST.ORG Subject: Re: Approval Engine: Threads If you see multiple concurrent requests going into approval server, you may want to move the Min / Max to say 4 / 4 Of course you will have to tune it for optimum results, but key basis on which you should make the decision in this case I would say is by looking at how much your pending queue gets built up and then tuning against that Abhijeet The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of VARGAS, JESUS EMILIO (JESUS EMILIO) Sent: Wednesday, December 07, 2011 4:44 AM To: arslist@ARSLIST.ORG Subject: Approval Engine: Threads Hi ALL I have an issue with the Approval Engine, some times the Server is freeze and I need to stop and start the ARS Service. I was checking the BMC KB and the Documentation and they recommend managing the Queues and Threads. I would like to know what is the Min a Max setting Recommendation for the Threads? I'm Using the Private RPC 390680 and I have the default Min 2 Max 2 This is my environment ARS 7.5 patch 006 ITSM 7.6 Best Regards. J. Emilio Vargas ALCATEL-LUCENT ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. 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