Ravi,

This sometimes occurs (my opinion) when you needed to flush the mid tier
cache or something during working hours when people were also actively
using the system. So it could be some piece of corrupt data on the
client side. 

The best thing to try initially is to clear your history and temp files
for IE8. Please note though that clicking the "Delete Files" button in
the options screen doesn't always get rid of all the files. I've noticed
with IE8 that if you click that button and then click, "View Files," it
will still show many temp files remaining in the temp dir. Try deleting
those manually and then establishing a new session with Remedy to see if
that resolves your issues. 

-Tauf.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ramagiri, Ravi Chandra
Sent: Friday, December 09, 2011 4:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: caught exception :Unable to get value of the property
'mObj'

 

** 

Hi Ravindra,

 

We are using IE 8 and the version of Remedy is 7.6.

 

Thanks and Regards

 

RAVI CHANDRA R | Sr.BMC Remedy Administrator

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hamsagar, Ravindra
Sent: Friday, December 09, 2011 1:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: caught exception :Unable to get value of the property
'mObj'

 

** 

Could you please be bit specific like which IE version and which version
of remedy you are using?

We are using IE version 8 Onwards for AR 77 (Remedy) and it is working
fine as of now.

 

Thanks

Ravindra

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ramagiri, Ravi Chandra
Sent: Friday, December 09, 2011 12:23 PM
To: arslist@ARSLIST.ORG
Subject: caught exception :Unable to get value of the property 'mObj'

 

** 

Hi ,

 

I am keep on getting this error message whenever I tried to access the
remedy using IE . Please find the attached screenshot for your
reference.

 

Now this message is keep on appearing when I am  trying to create a new
incident also .

 

  

 

Please any work around for this error. 

 

Thanks and Regards

 

RAVI CHANDRA R | Sr.BMC Remedy Administrator
DLF - SEZ, Block 5, 4th Floor, Manapakkam,Chennai - 600 089 | INDIA 
ravi.chandra.ramag...@logica.com | www.logica.com
<http://www.logica.com/> Logica Pvt Ltd, registered in India (registered
number U30007KA1998PTC023830)
Registered Office: 124-125, Divyasree Technopolis, Off Airport Road,
Bangalore - 560 037

  <http://www.logica.com/> 

 


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