Hi, To me, this seems like a bug, and a Mid-Tier bug at that.
Have you tried the SP2 for Mid-Tier? I am seeing the exact same problem with AR Server 7.6.04, Mid-Tier 7.6.04 and Firefox. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > Hi Folks, > > I have a question about diary fields and how they work in the Mid-tier. > They seem to work differently than they do in the Windows client. > > In the Windows client, I am able to enter any number of lines into the > field, both when the field is collapsed or when it is expanded. > > In the Mid-tier, I am limited to entering only as many lines as the number > of rows specified in in the properties for the diary field as specified > using Dev Studio. > > For example, If the diary field is specified with three rows, and I type > directly into the diary field (without expanding it first) like this: > > 1 > 2 > 3 > 4 > 5 > > I end up with: > > 1 > 2 > 345 > > If I save it and then expand the diary, This is what was saved: > > 1 > 2 > 345 > > If I expand the diary field and type the following: > 1 > 2 > 3 > 4 > 5 > > and then collapse it, save it, then refresh the record and expand the > diary > field, the last entry will look like this: > > 1 > 2 > 3 > > In the Windows client, it will take whatever you enter, expanded or > collapsed and save it every time, regardless of the number of rows > specified in the field properties. > > The only way that I have found to get the Mid-tier to take an entry that > is > longer than the number of rows specified in the field properties is as > follows: > > Type something into the diary field just to get the Save button enabled. > Expand the diary field. > Type in multiple lines, as many as you want. > Save the record while the diary field is still expanded. > > The diary field will be saved correctly. > > Also, unlike the Windows client, the Mid-tier does not clear the lower > portion of the diary field after the record has been saved. > > Is this just my system, or is this the way that diary fields work in the > Mid-tier? > > I have tried this on Safari, Firefox and Chrome on multiple Macs and PCs. > They all behave exactly the same way. The only browser that works the way > that the Windows client works is IE on Windows. > > I have scoured the BMC documentation and I have not found anything to make > me think that this is expected behavior on Mid-tier. > > ARS 7.6.03 on Solaris > Mid-tier 7.6.04 > Oracle 11.2.0.2.0 > > Thanks for reading this far. > Larry > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"