Hi List - first of all Marry Christmas to you all! I have an issue with reporting on ITSP Mid-Tier. Our users log into the Mid-Tier, open up the HPD:Help Desk form and run a search. We have limited search results to 1000 records. When their results are returned, they click on the Select All Button and then the Report Button just underneath the results set. This brings up the ReportSelection Dialog Box. They select a report and then press the Run Button.
When this happens, they often get a response message:Type text or a website address or translate a document.<http://translate.google.co.uk/?tr=f&hl=en> Cancel<http://translate.google.co.uk/?tr=t&hl=en> German to English translation responres HTTP Error 500 server is not responding My questions are: Why would this be occurring? If the mid-tier can return 1000 records with no bother, why can't it report on 1000 records? Where can I look to see why this is happening (log files, servlet exec? Etc) We are running Remedy 6.3 patch 24 - (One Admin server, Two user servers in a server group, Load Balanced) Mid-Tier 6.03.00 patch 022 - Microsoft-IIS/6.0 ServletExecAS/5.0 - (4 Mid-Tiers, Load Balanced) Oracle 9.2.0.6.0 Any help is appreciated..! Thanks, Gavin Coleman Senior Analyst/Programmer Computacenter (UK) Ltd Services & Solutions Hatfield Avenue Hatfield, Hertfordshire, AL10 9TW, United Kingdom T: +44 (0) 1707 631662 E: gavin.cole...@computacenter.com<mailto:gavin.cole...@computacenter.com> W: www.computacenter.com<http://www.computacenter.com> ********************************************************************** COMPUTACENTER PLC is registered in England and Wales with the registered number 03110569. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (UK) Limited is registered in England and Wales with the registered number 01584718. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (Mid-Market) Limited is registered in England and Wales with the registered number 3434654. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (FMS) Limited is registered in England and Wales with the registered number 3798091. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW The contents of this email are intended for the named addressee only. It contains information which may be confidential and which may also be privileged. Unless you are the named addressee (or authorised to receive mail for the addressee) you may not copy or use it, or disclose it to anyone else. If you receive it in error please notify us immediately and then destroy it. Computacenter information is available from: http://www.computacenter.com ********************************************************************** _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
