What type of report are they trying to run? If it is a Crystal Reports report then where is the Crystal Reports server located?
Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Coleman, Gavin Sent: Thursday, December 22, 2011 4:26 AM To: arslist@ARSLIST.ORG Subject: Mid-Tier Reporting ITSP ** Hi List - first of all Merry Christmas to you all! I have an issue with reporting on ITSP Mid-Tier. Our users log into the Mid-Tier, open up the HPD:Help Desk form and run a search. We have limited search results to 1000 records. When their results are returned, they click on the Select All Button and then the Report Button just underneath the results set. This brings up the ReportSelection Dialog Box. They select a report and then press the Run Button. When this happens, they often get a response message:Type text or a website address or translate a document. Cancel German to English translation responres HTTP Error 500 server is not responding My questions are: Why would this be occurring? If the mid-tier can return 1000 records with no bother, why can't it report on 1000 records? Where can I look to see why this is happening (log files, servlet exec? Etc) We are running Remedy 6.3 patch 24 - (One Admin server, Two user servers in a server group, Load Balanced) Mid-Tier 6.03.00 patch 022 - Microsoft-IIS/6.0 ServletExecAS/5.0 - (4 Mid-Tiers, Load Balanced) Oracle 9.2.0.6.0 Any help is appreciated..! Thanks, Gavin Coleman Senior Analyst/Programmer Computacenter (UK) Ltd Services & Solutions Hatfield Avenue Hatfield, Hertfordshire, AL10 9TW, United Kingdom T: +44 (0) 1707 631662 E: gavin.cole...@computacenter.com W: www.computacenter.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
