An interesting update from the plugin stdout file: Java plug-in server is initializing all plugins for 5 core threads. <BMC.CLOUD.ARDBCPLUGIN>:initialize(): Error with root URL null - null. <BMC.CLOUD.ARDBCPLUGIN>:initialize(): Error with root URL null - null. <BMC.CLOUD.ARDBCPLUGIN>:initialize(): Error with root URL null - null. <BMC.CLOUD.ARDBCPLUGIN>:initialize(): Error with root URL null - null.
Looks like the resource pool is 80% defective. Any ideas on why initialization would fail 4 out of 5? I tried reducing the pool to 1 core thread but that failed to initialize as well. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Friday, December 23, 2011 12:54 PM To: arslist@ARSLIST.ORG Subject: Re: Cyclical Plugin Errors ** What plugin? What server does it connect to? Dump the network traffic and see what SYN packets are sent and see if it is going to different IP addresses. Do an nslookup from the server for the remote remedy hostname several times; see if if you get the same answer for each nslookup. ARERR 8755: The specified plug-in does not exist. AR System server referenced a plug-in that the plug-in service has not loaded. Is your plugin server crashing? Check the PID to see if a new PID is issued or check the armonitor logs to see if it crashes. Where does the plugin reside (local or remote)? What is the "Server-Plugin-Alias" line from ar.conf for this plugin? What do the plugin logs show? Axton Grams On Fri, Dec 23, 2011 at 11:20 AM, Butera, Joseph <jbut...@harris.com<mailto:jbut...@harris.com>> wrote: ** No. We are running everything on VM's. I forgot to mention that. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Rick Cook Sent: Friday, December 23, 2011 12:11 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Cyclical Plugin Errors ** Is either environment in a server group? Rick On Dec 23, 2011 12:09 PM, "Butera, Joseph" <jbut...@harris.com<mailto:jbut...@harris.com>> wrote: ** Yesterday evening we were working a plugin error with BMC. The plugin is used with a vendor form that that displays data from another Remedy instance. Both Remedy instances are up and running fine. The plugin however stopped working with an 8755 error; well, stopped working for the most part. Yesterday I found the plugin will retrieve the data 20% of the time in a rather persistent pattern: 4 misses followed by 1 hit, repeatedly. BMC is reviewing logs but nothing stands out. I would not be surprised to find it to be an issue with our environment. One manager suggested some round robin activity may be occurring with 80% of the resource pool defective. The plugin is a BMC product and we are running 7.6.04. Any ideas? Joe Butera Remedy Administrator Cyber Integration Center Harris IT Services Corporation 139 Tyco Street Harrisonburg, VA 22802 Office Phone: 540-615-2723<tel:540-615-2723> Cell Phone: 540-331-1520<tel:540-331-1520> _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
