It looks like the SRD for the "Report Incident" is not entitled to your
DPSG-Mexico company.


On Wed, Dec 28, 2011 at 12:26 PM, Karthick S <karthick...@gmail.com> wrote:

> **
>
> Hi All,
>
>
>
> Can anyone help me in this issue.
>
>
>
> We have an end user with license type "Read" and "Incident Submitter"
> permission.
>
>
>
> We have 2 companies like DPSG & DPSG – Mexico.
>
>
>
> In people profile, if we give Company as “DPSG” and In web Remedy the user
> is able to see “*Report an incident*” quick link in left hand side.
> Please see the attached screen shot 1.
>
>
>
> But if we change the Company to “DPSG - Mexico”, In web Remedy the user is
> unable to see the quick link option. Please see the attached screen shot 2.
>
>
>
> Please advice on this.
>
>
> Thanks,
>
> Karthick S
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_




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*Tauf Chowdhury

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