Hi All, Big YES from my side.................. :-) :-)
Regards RAVI CHANDRA R | Sr.BMC Remedy Administrator DLF - SEZ, Block 5, 4th Floor, Manapakkam,Chennai - 600 089 | INDIA -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Wednesday, January 04, 2012 9:50 AM To: arslist@ARSLIST.ORG Subject: Re: POLL: would you like the user tool back (7.6.04) Honestly yes, at least for the purpose of some data administration.. I won't care much if not a single feature gets added to it in another 10 years as long as I could do the same things I can currently do (export data, run macros, easier run process actions on clients, etc) Joe -----Original Message----- From: John Baker Sent: Tuesday, January 03, 2012 2:55 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: POLL: would you like the user tool back (7.6.04) Hello, I'm going to vote yes and no. :-) I've recently looked at HP Service Manager and the UI approach is very different. Whilst I'm no expert on building HP SM workflow (and indeed, I'm no expert on AR System workflow either), the UI appears to be built on something like Google Web Toolkit and delivered through Eclipse (exactly as BMC have done with the new admin tool) as well as a smarter web front end. Both are fairly agile and whilst I prefer to do everything through a browser, complex UIs seem to 'feel' better through a thick client. And if a system can provide the same UI/workflow to both without much fuss, there should be little pain. HP appear to have gone through a lot of pain to eject a legacy framework and 'start again'. I've taken a screenshot so you can take a look: http://www.javasystemsolutions.com/img/others/hpsm-uis.png It's not a perfect representation of both UIs, and one is clearly more attractive, but they are both functional. The challenge for BMC is they haven't written the UI in GWT so the pain of two UIs is going to be much greater. Hence, it does make sense to pick the web, but other posters (Claire, Michael) have made the point very well that in order to ditch a thick client, the web application must be a true lightweight component. John _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" Think green - keep it on the screen. This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
