I've recently run into issues with the 7.6.4 SP2 Mid Tier, major performance problems, of which BMC has provided me with several hotfixes that have addressed these issues. In the past I would have agreed with you about the not choosing the best developers part, but I've recently changed my mind. The guys I worked with (based in India by the way) were sharp enough to figure out the main problem I was running into and fix it quickly. BMC's programmers do have the programming and design skills to make a good product. What that means to me is that the problem is elsewhere, which we are all free to speculate about.
Thanks, Shawn Pierson Remedy Developer | Southern Union From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jim Coryat (jcoryat) Sent: Wednesday, January 04, 2012 9:50 AM To: arslist@ARSLIST.ORG Subject: Re: POLL: would you like the user tool back (7.6.04) ** Claire, you make a good point which I agree with. Regarding the workflow, it seems BMC is trying to go cheap by taking the development offshore (speculation on my part), but not choosing the best resources while doing so. Regardless, issues like that typically arise from the left hand not knowing what the right is doing. While placing deadlines on development teams, they start using slash and burn coding techniques which result in the aforementioned problems as well as the continued poor testing practices. Some of the defects we continuously run into always brings up the phrase "Did they even test this?". I could live without the user tool if the app was well written. As it sits now, the interface is still a kludge. They take functional aspects (CMDB Class Manager), make it pretty and render it nearly useless. Unfortunately with the extensive use of flash in ITSM, the user tool is virtually useless. Jim From: Sanford, Claire [mailto:claire.sanf...@memorialhermann.org] Sent: Tuesday, January 03, 2012 8:42 AM Subject: Re: POLL: would you like the user tool back (7.6.04) ** John, You just made the key observation: Well written apps, with purposefully designed interfaces is the future. The problem with ITSM 7.6.XXXXXXXX is that it is NOT well written. Something that used to take 3 pieces of workflow, now takes 15. Fields that serve the exact same function from one application to another now have different names and field IDs. It took Kelly and team years to get it all together to just have it taken back to the beginning. Why have all these extra z1_D and z1D fields when they really are not necessary? If you ask some of the old timers in BMC/Remedy Tech Support, they are perplexed at why things are done the way they are. So, if it was well written, I would not want the user tool back.. let me say that I would like the user tool back just for some admin functions. To be able to see if work flow is in place without having to clear caches etc... Claire From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Tuesday, January 03, 2012 8:43 AM To: arslist@ARSLIST.ORG Subject: Re: POLL: would you like the user tool back (7.6.04) ** NO The User Tool was created 20 years ago -- when you were sitting right on top of the database. The world has moved a long way since then. Business needs apps that are "drop dead easy, and flawless"... The User tool has so much "auto stuff" in it (copy to new, clear all fields, etc...) - that routinely breaks workflow or is minimally a distraction to the user. Well written apps, with purposefully designed interfaces is the future. -John On Tue, Jan 3, 2012 at 8:10 AM, patrick zandi <remedy...@gmail.com<mailto:remedy...@gmail.com>> wrote: ** Curiosity poll: Of those who have tested, or used 7.6.04 ((only)) please: Would you like to see the user tool come back? (don't need comments:: just yes or no: OR yes yes yes to show your support is allowed.. lol) yes or no: I am not saying it is going to happen: I am not giving any indication it ever will ! I know nothing:: just asking.. -- Patrick Zandi _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax john.sundb...@kineticdata.com<mailto:john.sundb...@kineticdata.com> _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
