I let the punishment fit the crime:
He cannot post, and yet I have not stopped posts reaching him.

-----Original Message-----
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
Sent: January 4, 2012 10:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: POLL: would you like the user tool back (7.6.04)

I vote we remove him from the list - score so far Yes-1 No-0

----- Original Message -----
From: "arslist" <arsl...@danielbloom.ca>
To: arslist@ARSLIST.ORG
Sent: Wednesday, January 4, 2012 9:55:06 AM
Subject: Re: POLL: would you like the user tool back (7.6.04)

** 


We�ll hope he reads it, since I didn�t remove him from the list. 

� 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II 
Sent: January 4, 2012 8:20 AM 
To: arslist@ARSLIST.ORG 
Subject: Re: POLL: would you like the user tool back (7.6.04) 

� 

** 


He must have difficulty reading the instructions at the bottom of EACH and 
EVERY posting.... 


� 


UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 


illiteracy....� A terrible thing. 


On Wed, Jan 4, 2012 at 7:00 AM, arslist < arsl...@danielbloom.ca > wrote: 

** 



I have seen no requests from this person to leave the list, 

so I have blocked being able to post to the list. 

The person has been on the list since 2008. 

� 

From: Action Request System discussion list(ARSList) [mailto: 
arslist@ARSLIST.ORG ] On Behalf Of wild rider 
Sent: January 4, 2012 2:18 AM 



To: arslist@ARSLIST.ORG 
Subject: Re: POLL: would you like the user tool back (7.6.04) 

� 

** 

xxxx off and leave me alone comes to mind.� seems no matter what i do i cannot 
get off your xxxxxxxx mailing list 




� 





From: "Ramagiri, Ravi Chandra" < ravi.chandra.ramag...@logica.com > 
To: arslist@ARSLIST.ORG 
Sent: Wednesday, January 4, 2012 12:25 AM 
Subject: FW: POLL: would you like the user tool back (7.6.04) 

Hi All, 

Big YES from my side..................� :-) :-) 

Regards 

RAVI CHANDRA R | Sr.BMC Remedy Administrator 
DLF - SEZ, Block 5, 4th Floor, Manapakkam,Chennai - 600 089 | INDIA� 



-----Original Message----- 
From: Action Request System discussion list(ARSList) [mailto: 
arslist@ARSLIST.ORG ] On Behalf Of Joe Martin D'Souza 
Sent: Wednesday, January 04, 2012 9:50 AM 
To: arslist@ARSLIST.ORG 
Subject: Re: POLL: would you like the user tool back (7.6.04) 

Honestly yes, at least for the purpose of some data administration.. I won't 
care much if not a single feature gets added to it in another 10 years as 
long as I could do the same things I can currently do (export data, run 
macros, easier run process actions on clients, etc) 

Joe 

-----Original Message----- 
From: John Baker 
Sent: Tuesday, January 03, 2012 2:55 PM Newsgroups: 
public.remedy.arsystem.general 
To: arslist@ARSLIST.ORG 
Subject: POLL: would you like the user tool back (7.6.04) 

Hello, 

I'm going to vote yes and no. :-) 

I've recently looked at HP Service Manager and the UI approach is very 
different. Whilst I'm no expert on building HP SM workflow (and indeed, I'm 
no expert on AR System workflow either), the UI appears to be built on 
something like Google Web Toolkit and delivered through Eclipse (exactly as 
BMC have done with the new admin tool) as well as a smarter web front end. 

Both are fairly agile and whilst I prefer to do everything through a 
browser, complex UIs seem to 'feel' better through a thick client. And if a 
system can provide the same UI/workflow to both without much fuss, there 
should be little pain. HP appear to have gone through a lot of pain to eject 
a legacy framework and 'start again'. 

I've taken a screenshot so you can take a look: 

http://www.javasystemsolutions.com/img/others/hpsm-uis.png 

It's not a perfect representation of both UIs, and one is clearly more 
attractive, but they are both functional. 

The challenge for BMC is they haven't written the UI in GWT so the pain of 
two UIs is going to be much greater. Hence, it does make sense to pick the 
web, but other posters (Claire, Michael) have made the point very well that 
in order to ditch a thick client, the web application must be a true 
lightweight component. 


John 

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Think green - keep it on the screen. 

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-- 
Warren R. Baltimore II 
Remedy Developer 
410-533-5367 
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