I think this comment hits the nail on the head.  At least, it hit ME on
the head... There are some admin jobs and other things I can do quickly
and easily with the RUT/WUT that is just too darned hard on the MT.
However, regular users should be on MT to avoid having to deploy patches
and upgrades to desktops.

Sorry, what I meant to say was, "Yes."


Mike Luttmann
DISA Remedy Engineer

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Elry
Sent: Wednesday, January 04, 2012 13:18
To: arslist@ARSLIST.ORG
Subject: Re: POLL: would you like the user tool back (7.6.04)

I think....

YES.....!!!!

The mid-tier is great for enterprise deployment, but there will always
be a need for a power tool for power users to perform advanced
queries, macros and reports.

Unless we agree not to empower the Power Users and have them tell
Developers what to add to the interface to make their jobs easier
(then pray that apathy does not "seep" in...).

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