We are on ITSM 7.6.03 patch001, ARS 7.6.03p002, Windows 2008, Oracle 11g.

We are seeing at random when users click refresh on the overview console or 
sometimes immediately after they login and when the overview console is 
rendering,   users are getting

ERROR (623): Authentication failed error message.

If they wait for some time and try again they could see the tickets in 
their overview console without any issue.

I am suspecting may be the plugin crashed or timed out and threw the 
misleading authentication error message.

Does any one have experienced this issue?

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