| **
Patchsk, Mike et al...
For debugging purposes, you can set a configuration line in <midtier install dir>\WEB-INF\classes\config.properties that will include the IP-address of which midtier is responding in the headers. That's designed for debugging issues just like this. You can then use fiddler2 to capture the headers of each exchange with the mid tiers and make sure you're always connecting to the same one. If you're not, you'll need to adjust the load balancer so that your client session stays attached to the same midtier for a longer time.
Save a copy of the config.properties file, set arsystem.response.hostip=true (the default is false), save the config file and restart the mid tiers.
Hope this helps...
Doug
On Jan 17, 2012, at 8:08 AM, Tauf Chowdhury wrote: **
I would start by checking the server name and ip name entries as specified in the config doc. It doesn't hurt to compare the config file for the working server versus the broken one.
Sent from my iPhone **
Hi there,
Yep - We have a server
group configuration. The error only seems to occur when users are directed to
our PRD02 server, however, it is not happen consistently. What would I need to
add to the ar.cfg file?
Mike.
Michael Worts
Service Management Programme Systems
Lead
Arqiva
Direct 01962 822705 Mobile
07801 755346
Crawley Court, Winchester, Hampshire SO21 2QA
**
Mike,
Like Danny said, it may not be an authentication issue. Are you in a server
group/ load balanced environment? You may need to update the ar cfg file if this
is the case.
Sent from my iPhone
**
We are getting exactly the same problem on our 7.6.4 environment.
I am working with BMC on a resolution for quite some time now, but so far, no
luck We have multiple OU entries in our AREA LDAP configuration
form and for some reason it seems to skip some before giving us a
"FAIL".
Our users have already logged into the system, so it is not
failing on their login or password.
AIX 6.1/ORacle 11g
AR 7.6.4 SP1 (Load Balanced)
Midtier 7.6.4 (unpatched)
ITSM 7.6.4
Mike.
Michael Worts
Service Management Programme Systems
Lead
Arqiva
Direct 01962 822705 Mobile
07801 755346
Crawley Court, Winchester, Hampshire SO21 2QA
**
We are on ITSM 7.6.03 patch001, ARS 7.6.03p002, Windows 2008, Oracle
11g.
We are seeing at random when users click refresh on the
overview console or sometimes immediately after they login and when the
overview console is rendering, users are getting
ERROR (623): Authentication failed error
message.
If they wait for some time and try again they could see
the tickets in their overview console without any issue. I am suspecting may be the plugin crashed or timed out
and threw the misleading authentication error message. Does any one have experienced this
issue? _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers
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Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the
Answers Are"_ This email, its content and any files transmitted with it are for the personal attention of the addressee only, any other usage or access is unauthorised. It may contain information which could be confidential or privileged. If you are not the intended addressee you may not copy, disclose, circulate or use it. If you have received this email in error, please destroy it and notify the sender by email. Any representations or commitments expressed in this email are subject to contract. Although we use reasonable endeavours to virus scan all sent emails, it is the responsibility of the recipient to ensure that they are virus free and we advise you to carry out your own virus check before opening any attachments. We cannot accept liability for any damage sustained as a result of software viruses. We reserve the right to monitor email communications through our networks. Arqiva Limited. Registered office: Crawley Court, Winchester, Hampshire SO21 2QA United Kingdom Registered in England and Wales number 2487597
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Doug
-- Doug Blair +1 224-558-5462
200 North Arlington Heights Road Arlington Heights, Illinois 60004
ITILv3
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