I'm going to piggy back on this one.... Out of 600 support people I need to modify 176 of their Login IDs. Using the Data Wizard is tedious and very time consuming. Any ideas on a quick, complete and easy way to modify the Login Ids of these people.
There are no tickets to be updated, just Assignment, User, Group, People etc. forms and such -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Thursday, November 11, 2010 10:20 AM To: arslist@ARSLIST.ORG Subject: Re: Modify login id Actually it was intended to be a question. Noticed I used a period instead of a question mark as it was being sent. Thanks for the answer. Dave -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Thursday, November 11, 2010 10:14 AM To: arslist@ARSLIST.ORG Subject: Re: Modify login id Hi, I guess this was not really a question, but yes, absolutely! Best Regards - Misi, RRR AB, http://www.rrr.se > Misi, > > Since this uses ARMergeEntry this would also work with the server set with > Submitter Mode locked. > > Dave > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky > Sent: Thursday, November 11, 2010 3:14 AM > To: arslist@ARSLIST.ORG > Subject: Re: Modify login id > > Hi, > > It is in the RRR|Commands section and is called RRR|LoginConv: > https://www.rrr.se/cgi/tools/main#rrrLoginConv > > It basically go through all regular forms and update those records that > needs to be changed. > > It does not care which application or version is used, as it performs an > exact match in all your fields, including diary-fields and status-history. > > It does not change Modify-Date or Modify-By, as the API-call ARMergeEntry > is used (same as Import Tool). > > Best Regards - Misi, RRR AB, http://www.rrr.se > > Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): > >> Didn't Misi have a login converter tool to do this? http://www.rrr.se >> (although I'm not seeing it in the list of product right now.) >> >> Thad >> >> On Wed, Nov 10, 2010 at 12:17 PM, Larry Barnes >> <larry.bar...@thecreek.com>wrote: >> >>> ** >>> I'm wondering if anyone out there has a simple way of modifying a login >>> id for a user and any of their tickets they have created, or been assigned. >>> >>> We have users that are given a login id one way if they are a contractor >>> and a different way if they are an employee. The problem is some >>> contractors >>> eventually become employees. We want to be able to modify the employee's >>> current People, >>> User form records and at the same time modify any tickets associated with >>> their >>> old login id and link them with their new login id. >>> >>> I was thinking of creating workflow and a form, for input, but this may >>> need to be a SQL script. I'm just curious if anyone else has done this >>> and is willing to share. >>> >>> We are running on a windows server with ARS 7.5.00 patch 002 with ITSM >>> 7.0.03 patch 009 >>> >>> Thanks, >>> >>> Larry B. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
