Are you using 32 bit ODBC Driver or 64 bit to connect to Remedy from CMS server?
Thanks, Wirasat Siddiqi From: Frank Caruso <[email protected]> To: [email protected] Date: 01/19/2012 01:51 PM Subject: Crystal Server 2008 Sent by: "Action Request System discussion list(ARSList)" <[email protected]> ARS 7.6.4 sp2, Redhat, Weblogic, Windows 2008 64bit Attempting to configure Crystal Server 2008 to run reports from ITSM 7.6.04. Installed Crystal Server 2008 and BMC Web Crystal Reports. Have been through all of the install and configuration documents but receive the following error: Jan 19, 2012 9:55:55 AM com.remedy.arsys.bo.BOReportServlet postInternal FINE: Caught Exception ARERR [9246] 9246 at com.remedy.arsys.reporting.common.ReportForm.initMembers(Unknown Source) at com.remedy.arsys.reporting.common.ReportForm.(Unknown Source) at com.remedy.arsys.reporting.common.FileUploader.(Unknown Source) at com.remedy.arsys.bo.BOReportServlet.getFileUploader(Unknown Source) at com.remedy.arsys.bo.BOReportServlet.openUnManagedReport(Unknown Source) at com.remedy.arsys.bo.BOReportServlet.createReportClientDocument(Unknown Source) at com.remedy.arsys.bo.BOReportServlet.getReportClientDocument(Unknown Source) at com.remedy.arsys.bo.BOReportServlet.doRequest(Unknown Source) at com.remedy.arsys.bo.BOReportServlet.postInternal(Unknown Source) at com.remedy.arsys.bo.BOReportServlet.doPost(Unknown Source) at javax.servlet.http.HttpServlet.service(HttpServlet.java:637) at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:849) at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583) at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:454) at java.lang.Thread.run(Thread.java:595) Jan 19, 2012 9:55:55 AM com.remedy.arsys.bo.BOReportServlet createReportClientDocument WARNING: Caught ReportException Throw Error - 9246 Jan 19, 2012 9:55:52 AM com.remedy.arsys.bo.BOReportServlet openUnManagedReport FINE: Opening UnManaged Report, name = bemas-d132-ARCdorunselectedreportinwindow-0-Activities By Status and Dates I am able to to run Crystal reports directly on Crystal Server 2008. The ARSystem ODBC driver is installed and working. Any thoughts? TIA Frank Caruso _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
