Below is a job opening here at Fiserv for a what we on the list would probably call a "Remedy Admin". This person will not be doing any development per se but will be responsible for setting up servers, migrating code changes, troubleshooting issues, etc. This position will require carrying a pager so keep this in mind before applying. You can apply here: https://www4.recruitingcenter.net/Clients/fiservcareers/PublicJobs/controller.cfm?jbaction=JobProfile&Job_Id=37273&esid=az
Or e-mail your resume to Kesha Day (kesha....@fiserv.com<mailto:kesha....@fiserv.com>) if interested. Job Description: Senior Remedy Configuration Engineer The Senior Remedy Configuration Engineer provides full Remedy administration support for an enterprise implementation of best practices from ITIL (Information Technology Infrastructure Library). This role support all key process areas of ITIL including service level management, IT service continuity management, change management, configuration management, knowledge management, incident management, problem management, and service measurement. Responsibilities: * Full proficiency in the administration of BMC Remedy IT Service Management (ITSM) suite and IT Business Management (ITBM) and related modules including Asset Management, Change Management, Customer Support, IT Service Management, Knowledge Management, Quality Management, Service Desk, and Service Level Agreements * Diagnose, operate, administer, configure and maintain the Remedy Incident Management system * Accountable for administration, of Remedy Action Request System solutions, with a strong focus on the out-of-the box * Assist in the gathering of requirements, prepare technical assessments, provide technical support, training and administration * Work across teams to ensure the highest level platform performance, availability and disaster recovery * Scheduling, testing and deploying regular patches to multiple environments * Work closely with the business analysts and development team to assist in the appropriate extension, integration or development of the platform. Develop, publish and maintain statistical, management and custom reports Requirements: Qualifications: * Red Hat Enterprise Linux experience * Excellent analytical and problem-solving abilities * Effective technical writing and documentation skills * Strong organization and communications skills; must clearly communicate technical issues and resolutions to key stakeholders, both orally as well as in writing Preferred Qualifications and Experience: * 3 - 5+ years of relevant experience * 7.6.04 experience preferred * Good customer presentation and project management skills (including good listening and customer interaction skills) * Technical proficiency in relevant operating systems, applications, programming languages and technologies (including the BMC Remedy Action Request System, Mid-Tier, ITSM Suite components, and ITBM) * Engage in user, system, and support requirements gathering and provide architectural solution to meet customer requirements of the Remedy application * Excellent analytical and problem Thanks, Sean Fiserv, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
