Hi listers, I'm trying to make sense of records on this form to get meaningful reports on amount of time incidents remained assigned to groups (and perhaps individuals too). If you have done that, or you understand the fields and the logic behing when and how new records are generated for the same incident on this form, please reply. The goal is to have a tabular report along the line of: Incident ID | Group Name | Date/Time Assigned To Group | | Duration Incident Remained Assigned To Group | New Group, If Reassigned This form appears to capture enough information and I have partial understanding of the fields and multiple records, but not enough to write the query and choose the fields. I am going to examine some records here and correlate them with incident audit logs to get the info, but if somebody has figured this form out, please respond. On the Reporting Console, this report: "Incidents -> Incident Information -> Assignment Log Data -> Group Assignment to Incidents captures some of what I'm looking for, but not all, and I don't have the exact query. Any help will be awesome. Regards.
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