We currently have it deployed at one of the largest Canadian government departments. We have nearly 1,000 processes configured using Designer. You are right the beauty of it is - you leave it in the hands of the Business Analysts to draw up the process using a Visio like IDE. This means that ITSM will require minimal if any custom modifications. Unfortunately, this is great for the client but bad for those who do custom development of ITSM.
On Feb 9, 10:19 am, Tauf Chowdhury <taufc...@gmail.com> wrote: > Designer is a good tool and makes sense for organizations that want to > really automate task management and enable their "hybrid IT" people like > Business Analysts. Before I left my previous employer, I was trying to get > them to use Designer to design the business process flows and decrease the > bottleneck it causes for the remedy admin team to do it. Alas, I left and > they are probably not pursuing that as priority right now. > > > > > > > > > > On Thu, Feb 9, 2012 at 9:31 AM, Elry <elryal...@gmail.com> wrote: > > Yes agreed... > > > Version 8.0 of BMC Remedy should include both the Analyzer and > > Designer as standard toolsets. > > > Much like how the Ostream Migrator become the Remedy Migrator. > > > This would be a wonderful marriage - we just have to set up a blind > > date first...;-) > > > On Feb 8, 4:34 pm, Jose Huerta <jose.hue...@sm2baleares.es> wrote: > > > My opinion is that Abydos Analyzer features had to be included in the > > > standard developer studio. > > > > Jose M. Huerta > > > Project Manager** > > > > Movil: 661 665 088 > > > > Telf.: 971 75 03 24**** > > > > Fax: 971 75 07 94**** > > > > <http://www.sm2baleares.es/>**** > > > > SM2 Baleares S.A. > > > C/Rita Levi **** > > > > Edificio SM2 Parc Bit**** > > > > 07121 Palma de Mallorca**** > > > > <http://es-es.facebook.com/pages/SM2-Baleares/158608627954> > > > <http://twitter.com/#!/SM2Baleares> > > > <http://www.linkedin.com/company/sm2-baleares> > > > > La información contenida en este mensaje de correo electrónico es > > > confidencial. La misma, es enviada con la intención de que únicamente sea > > > leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje > > > por otras personas no está autorizado, por lo que en tal caso, le rogamos > > > que nos lo comunique por la misma vía, se abstenga de realizar copias del > > > mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de > > > inmediato.**** > > > > P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es > > > necesario. > > > > On Wed, Feb 8, 2012 at 16:06, Andrew C Goodall <ago...@jcpenney.com> > > wrote: > > > > > ** ** ** ** ** ** ** > > > > > We own and use Abydos Analyzer too. **** > > > > > It’s one of those tools which you might not use everyday, but when you > > do > > > > it saves you a ton of time.**** > > > > > It’s easy to work with and use, and very quick and powerful. I would > > > > definitely recommend it.**** > > > > > Love that it uses standard Microsoft products for the output to Visio > > and > > > > Excel.**** > > > > > ** ** > > > > > Regards,**** > > > > > **** > > > > > *Andrew Goodall***** > > > > > Software Engineer 2 | Development Services | jcpenney .www.jcp.com< > >http://www.jcp.com/> > > > > **** > > > > ------------------------------ > > > > > *From:* Action Request System discussion list(ARSList) [mailto: > > > > arsl...@arslist.org] *On Behalf Of *John Sundberg > > > > *Sent:* Wednesday, February 08, 2012 8:42 AM > > > > *To:* arsl...@arslist.org > > > > *Subject:* ****Abydos**** - experiences**** > > > > > ** ** > > > > > ** **** > > > > > (BTW - I have no connection to ****Abydos****, except that we share the > > > > same earth, air, etc…)**** > > > > > ** ** > > > > > FYI - we purchased Abydos Analyzer a month or so ago. **** > > > > > ** ** > > > > > I thought I would relay back that 2 times in the last week alone -- it > > was > > > > quite helpful.**** > > > > > ** ** > > > > > One scenario was to track down and give insight into a design decision > > we > > > > were making for the next version of Request.**** > > > > > ** ** > > > > > We were able to easily look at the code areas and get a rough feel of > > > > level of effort to implement the change.**** > > > > > We could see all the areas that were using a certain table and fields > > -- > > > > and then -- we could estimate the impact.**** > > > > > To me - this is very valuable -- as - if you were going blind (I mean > > > > using the normal Admin tool) -- you would have to uncover this stuff > > over > > > > time -- and you may be walking into a mine-field of a problem. In our > > case > > > > - we were not walking into a mine-field -- and therefore had > > confidence in > > > > moving forward.**** > > > > > ** ** > > > > > ** ** > > > > > The other scenario was a bit of an overall analysis of high-level > > > > workflow. We had ****Abydos**** analyze what happens on a submit of a > > > > Kinetic Request. We printed it out -- and then discussed the > > flow/process > > > > as a group. Without the printout -- it would have been "practically > > > > impossible" to have that kind of discussion.**** > > > > > ** ** > > > > > ** ** > > > > > I thought I would relay these experiences - as I find design to be the > > > > most important step in the creation of software. The traditional tools > > for > > > > ARS are designed to program -- not designed for design :) I think it > > is a > > > > critically missing piece to the toolset.**** > > > > > ** ** > > > > > ** ** > > > > > ****Abydos**** would be a great addition to any Remedy system.**** > > > > > ** ** > > > > > ** ** > > > > > ** ** > > > > > -John**** > > > > > ** ** > > > > > ** ** > > > > > ** ** > > > > > **** > > > > > ** ** > > > > > -- > > > > John David Sundberg > > > > ****235 East 6th Street, Suite 400B**** > > > > ****St. Paul**, **MN** **55101**** > > > > (651) 556-0930-work > > > > (651) 247-6766-cell > > > > (651) 695-8577-fax > > > > john.sundb...@kineticdata.com > > > > _attend WWRUG12www.wwrug.comARSlist:"Where the Answers Are"_ **** > > > > > The information transmitted is intended only for the person or entity > > to > > > > which it is addressed and > > > > may contain confidential and/or privileged material. If the reader of > > this > > > > message is not the intended > > > > recipient, you are hereby notified that your access is unauthorized, > > and > > > > any review, dissemination, > > > > distribution or copying of this message including any attachments is > > > > strictly prohibited. If you are not > > > > the intended recipient, please contact the sender and delete the > > material > > > > from any computer. > > > > _attend WWRUG12www.wwrug.comARSlist:"Where the Answers Are"_ > > > ___________________________________________________________________________ > > ____ > > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > > attend wwrug12www.wwrug12.comARSList:"Where the Answers Are" > > > > image004.jpg > > > 1KViewDownload > > > > image001.jpg > > > 5KViewDownload > > > > image003.jpg > > > 1KViewDownload > > > > image002.jpg > > > 1KViewDownload > > > ___________________________________________________________________________ > > ____ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > attend wwrug12www.wwrug12.comARSList: "Where the Answers Are" > > -- > *Tauf Chowdhury > > * > > ___________________________________________________________________________ > ____ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > attend wwrug12www.wwrug12.comARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
