*Contact me (Justine Nolte) directly at (703) 564 - 2100 ext. 2108 or jno...@resolvit.com for further details*
The Remedy Administrator role would be responsible for alignment of service assurance processes for Trouble and Change Management with the corresponding technology enablement of workflow within Remedy ARS. The successful candidate will: - participate as a team member in streamlining processes and providing input to process governance committee members on enablement options within Remedy - 3+ years experience with the Remedy ARS platform (6.x and later) - Experience with ARS Remedy architecture and its applications (HelpDesk/Change Modules) - Hands-on experience in one or more of the following technical areas: Systems S/W design, H/W integration, S/W development, Quality Assurance, System requirements, integration, and networking; Functional knowledge of Fault and Performance Management; Knowledge of various OS platforms (Unix, Windows) - 1+ years experience developing reports; Experience with HTML, ASP, Java a plus; Knowledge of PL/SQL, Oracle RDBMS, Unix, shell scripting - Strong technical leadership is required _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
