"Needs attention" flag is set for all service requests in which a fulfillment worker has created a work info entry for the fulfillment record (incident, change, work order) and set it to public visibility. This is a signal to the requester to read the ActivityLog because it could contain important information that might need a response by the requester. Note that if the requester and the fulfillment worker who created the work info are the same user, the "Needs Attention" flag is not set.
The "Needs attention" flag has nothing to do with error, and nothing to do with request requiring approval. The latter is reflected by status "waiting for approval". We are updating the misleading statement in the documentation. Peter _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
