Thanks for that clarificaton Peter, that solves a mystery for a lot of us and does make sense. The correlation with errors may well have been coincidence rather than cause and effect.
Rod Harris On 14 February 2012 01:18, Adams, Peter <peter_ad...@bmc.com> wrote: > "Needs attention" flag is set for all service requests in which a > fulfillment worker has created a work info entry for the fulfillment record > (incident, change, work order) and set it to public visibility. This is a > signal to the requester to read the ActivityLog because it could contain > important information that might need a response by the requester. Note > that if the requester and the fulfillment worker who created the work info > are the same user, the "Needs Attention" flag is not set. > > The "Needs attention" flag has nothing to do with error, and nothing to do > with request requiring approval. The latter is reflected by status "waiting > for approval". We are updating the misleading statement in the > documentation. > > Peter > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
