What version of Java do you have on your server? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Monday, February 27, 2012 3:20 PM To: arslist@ARSLIST.ORG Subject: Re: Error while consuming a web service - ARERR [9130]...
** Hey Saby, Thanks for your response.. That’s exactly what I’m leaning towards doing pending BMC Support approval (I have a support ticket raised with them).. Unfortunately though, I can’t be trigger happy just yet & attempt that change as I have other developers working on some other bits while I work on mine, & I didn’t want a change to break things for them. Also if some other java process is loading any of these files, I may have to configure a shared location for these processes to use for shared libraries, so it could be shared with the WS plugin. An attempt to load them twice by two separate processes may cause an ‘unable to load’ kind of an error for the process trying to load it the second time.. I was also looking for the best recommended version of these files for use with the AR System 7.6.03 WS plugin server.. Could there be any other possible reasons for the error I am receiving apart from the warning that I get because of the absence of these two files??? Joe From: Sabyson Fernandes<mailto:sebyr...@yahoo.com> Sent: Monday, February 27, 2012 4:02 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Error while consuming a web service - ARERR [9130]... ** Hey Joe, Check your classpath and make sure that the files exist in the folder it is pointing to. On my servers I have 2 copies of these files. One in a folder where Kinetic is installed and the other in <jre_home>\jre\lib\ext. Saby --- On Mon, 2/27/12, Joe Martin D'Souza <jdso...@shyle.net> wrote: From: Joe Martin D'Souza <jdso...@shyle.net> Subject: Error while consuming a web service - ARERR [9130]... To: arslist@ARSLIST.ORGto<mailto:arslist@ARSLIST.ORGto> Date: Monday, February 27, 2012, 8:40 PM ** I am on AR System 7.6.03 (unpatched) and use Oracle 10.2.0.3.0 – 64 bit – its an all round windows environment. Not that it matters but we have the ITSM apps 7.6.03 (unpatched) along with SRM and RKM installed too. I have used SoapUI and tried to pass the same parameters, and have had no problems getting a good response, but if I try to consume the same web service from the AR System using a Set Fields action in a Filter, I get the following message. "ARERR [9130] Error encountered while executing a Web Service : Unknown method" I have attached the arjavaplugin.log file along with the arjavaplugin-stderr-2012-02-27 and the arjavaplugin-stdout-2012-02-27 file at the time the error was generated. The Filter and API log does not say anything that is not already present in the arjavaplugin.log file pertaining to this error. In fact the arjavaplugin.log file contains more details.. (Hopefully the logs will find their way through the list server...) #### MY ANALYSIS so far #### A warning appearing just before the error on the arjavaplugin.log could be the possible cause of the problem. The warning is: 2012-02-27 10:46:11,919 WARN [pool-4-thread-9] org.apache.axis.utils.JavaUtils (JavaUtils.java:1308) - Unable to find required classes (javax.activation.DataHandler and javax.mail.internet.MimeMultipart). Attachment support is disabled. These two classes javax.activation.DataHandler and javax.mail.internet.MimeMultipart, should be found in the activation.jar and mail.jar file respectively. These files are not found anywhere bundled with any of the WS plugin. However there is a mail.jar file found at: C:\>dir mail.jar /a/s Volume in drive C has no label. Volume Serial Number is A0A4-1005 Directory of C:\Program Files (x86)\Dell\SysMgt\jre\lib 06/02/2006 11:42 AM 280,984 mail.jar 1 File(s) 280,984 bytes Total Files Listed: 1 File(s) 280,984 bytes 0 Dir(s) 21,731,061,760 bytes free From the date of this file this is a pretty old version. I however listed the table of contents in this file and the class javax.mail.internet.MimeMultipart is present in this file although its not recently dated.. 5558 Fri Dec 01 00:02:02 EST 2000 javax/mail/internet/MimeMultipart.class I have 3 different versions of the activation.jar file on the server found at: C:\>dir activation.jar /a/s Volume in drive C has no label. Volume Serial Number is A0A4-1005 Directory of C:\Program Files (x86)\Dell\SysMgt\jre\lib 06/02/2006 11:42 AM 45,386 activation.jar 1 File(s) 45,386 bytes Directory of C:\Users\esmadmin\AppData\Local\Temp\Utilities\cmdb 01/22/2010 01:01 PM 62,983 activation.jar 1 File(s) 62,983 bytes Directory of C:\Users\esmadmin\AppData\Local\Temp\Utilities\rik 12/08/2009 07:23 AM 54,829 activation.jar 1 File(s) 54,829 bytes Total Files Listed: 3 File(s) 163,198 bytes 0 Dir(s) 21,731,127,296 bytes free I listed the table of contents of the activation.jar file located at these three locations and found the class javax.activation.DataHandler of 3 different versions.. 7683 Fri May 21 14:14:22 EDT 1999 javax/activation/DataHandler.class 9912 Tue May 02 09:25:26 EDT 2006 javax/activation/DataHandler.class 7892 Wed Aug 28 13:49:50 EDT 2002 javax/activation/DataHandler.class Must any of these files be copied to the WS plugin directory? Or do I need to download the mail.jar and activation.jar file of some other specific version?? If the absence of these files is not the reason I am experiencing this ARERR [9130] problem, then let me know if you’ll have any other thoughts. I’ll appreciate all responses.. Cheers Joe _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
