If you want to start to criticize the Remedy error sentences we can make a good collection :)
Regards, Jose Huerta http://theremedyforit.com/ On Tue, Feb 28, 2012 at 18:26, Andrew C Goodall <ago...@jcpenney.com> wrote: > ** ** ** > > Thanks – I should have looked at that sooner J**** > > ** ** > > Although, that’s obvious to a Remedy Admin – to the user it’s not very > clear why the tool is behaving in that manner. A message to the user could > have explained this action to them in plain English – not the tech jargon. > **** > > Note: the error message was not received on the web client (which most of > our customers use), only the WUT.**** > > ** ** > > Regards,**** > > **** > > *Andrew Goodall***** > > Software Engineer 2 | Development Services | jcpenney . www.jcp.com > <http://www.jcp.com/> > **** > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Grooms, Frederick W > *Sent:* Tuesday, February 28, 2012 11:21 AM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: ARERR 1889 received on changing date to 03/11/12 02:00 > **** > > ** ** > > This is the description of error 1889**** > > ** ** > > *Message Text:* > > Date is out of allowed range of 01/01/1970 to 01/19/2038 (GMT) for Windows > client.**** > > ** ** > > *Description:* > > If you enter a date outside of the listed range, based on Greenwich Mean > Time (GMT), you receive this error message. GMT is the time zone from which > all other time zones are adjusted.**** > > ** ** > > This error also appears for dates that are within the hour that the time > changes for the start of daylight saving time. For more information, see > knowledge base article ID 5816 on the BMC Remedy Customer Support website. > **** > > ** ** > > Fred**** > > ** ** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Andrew C Goodall > *Sent:* Tuesday, February 28, 2012 11:09 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: ARERR 1889 received on changing date to 03/11/12 02:00**** > > ** ** > > ** **** > > Thanks ****Elizabeth**** - I thought this was something to do with > daylight savings, so it sounds like that is by design even if it was poorly > implemented?**** > > If so, a more meaningful user friendly reason should have been populated > to the user.**** > > ** ** > > Regards,**** > > **** > > *Andrew Goodall***** > > Software Engineer 2 | Development Services | jcpenney . www.jcp.com > <http://www.jcp.com/> > **** > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Elizabeth Low > *Sent:* Tuesday, February 28, 2012 10:56 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: ARERR 1889 received on changing date to 03/11/12 02:00**** > > ** ** > > Hello Andrew, > > March 11, 2012 is when DST starts. On March 11, it goes from 1:59am to > 3:am. 2am to 2:59am is invalid on March 11, 2012. > > Elizabeth Low > **** > ------------------------------ > > Date: Tue, 28 Feb 2012 11:48:48 -0500 > From: ago...@jcpenney.com > Subject: ARERR 1889 received on changing date to 03/11/12 02:00 > To: arslist@ARSLIST.ORG > > ** **** > > **** > > All,**** > > **** > > ARS 7.5 patch 4**** > > Midtier 7.5 patch 4**** > > ITSM 7.5.01**** > > **** > > I had a user report an issue this morning. They are unable to update a > Change CRQ requested start date to 3/11/2012 2:00:00 AM**** > > **** > > On midtier web client it does not show an error and when you enter 3/11/2012 > 2:00:00 AM it simply changes your entry to 1 hour later 3/11/2012 3:00:00 > AM **** > > **** > > On the WUT (I’m using 7.6.04 patch 3) you get the below error message:**** > > Date is out of allowed range of 01/01/1970 - 01/19/2038 (GMT) for Windows > client. : "3/11/2012 2:00:00 AM": Requested Start Date+ (ARERR 1889)**** > > **** > > Any help would be appreciated, we’ll be contacting support J**** > > **** > > Regards,**** > > **** > > *Andrew Goodall***** > > Software Engineer 2 | Development Services | jcpenney . www.jcp.com > <http://www.jcp.com/> > **** > > **** > > ** ** > > The information transmitted is intended only for the person or entity to > which it is addressed and > may contain confidential and/or privileged material. If the reader of this > message is not the intended > recipient, you are hereby notified that your access is unauthorized, and > any review, dissemination, > distribution or copying of this message including any attachments is > strictly prohibited. If you are not > the intended recipient, please contact the sender and delete the material > from any computer. > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend > WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
