Axton, Pat, You guys were right on the money about the plugins being the issue!!!!!
Turned out to be one of the Google addon called Google Toolbar and it now works! The other 2 Google addons Google Toolbar Helper & Google Toolbar Notifier BHO does not impact my machine.. I’ll need to pass this information to the others that have this problem and hopefully this should resolve their problems too! Thank you so much for this information!! Joe From: patchsk Sent: Tuesday, March 06, 2012 12:53 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Strange behavior - Mid Tier related.. ** Did you try installing a different browser may be firefox and see if it is just related to IE or across the board. I had this complaint before but that user was using google toolbar and he has to manually disable popup blocker from the google tool bar apart from IE settings. But since you already mentioned you compared browsers already with other clients I guess this might not be the cause. On Tuesday, March 6, 2012 11:10:09 AM UTC-6, Joe Martin D'Souza wrote: ** We are on ARS 7.6.03 (Mid-Tier of the same version) and basically an all round windows shop.. The IE versions on our clients is 7.0.5730.13. This happens on only a few of our clients and we haven’t able to isolate the difference that may be causing this problem. Strictly speaking, all of our clients are supposed to be identical in terms of versions, settings etc. There shouldn’t really be a difference on any of them. However on some of the clients, when the user double clicks on an entry from the Overview Console, the new window opens only for a brief fraction of a second and shuts down. There is no error or warning on why it shuts itself down – it just does. There is nothing written to the event log. However on the clients that this behavior manifests, if the user holds down the CTRL key and then double clicks the entry, the new window opens and stays open – no problems.. Any of you’ll have experienced this and found a fix for it? Apparently we had opened a ticket with BMC Support, who could not find a fix for this as they were not able to get to the cause of the problem and that ticket was closed unresolved. Joe _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
