Hello all, I have an individual user that was set as an administrator with a fixed license. We were doing some changes and the person doesn't need administrator any more so we set the privs the same as any other typical support person (Incident/Change user, asset viewer). I then changed their license from a fixed to floating. They then could not update any of their tickets.
I changed their account back to a fixed license, no luck. Then added administrator back and now they're working. I still need to remove administrator/fixed licensing from their account. How can I do that while making the account continue to work? We're on AR 7.5 ITSM 7.6 Thanks. These are the errors: You do not have write access to field : Notes (ARERR 330) You do not have write access to field : z1D_Contact (ARERR 330) You do not have write access to field : Customer (ARERR 330) You do not have write access to field : z1G_Customer_Search_Type_Msg (ARERR 330) You do not have write access to field : z1G_Contact_Name_Format (ARERR 330) You do not have write access to field : Customer Search Type (ARERR 330) You do not have write access to field : z1G_Display_CustomerInfo_Dlg (ARERR 330) You do not have write access to field : z1G Reopen Incident (ARERR 330) You do not have write access to field : z1G Enable Decision Tree (ARERR 330) You do not have write access to field : z1D_Last_Name (ARERR 330) You do not have write access to field : z1D_First_Name (ARERR 330) You do not have write access to field : z1D_Name_Format (ARERR 330) You do not have write access to field : z1G_HPDShowVendor (ARERR 330) You do not have write access to field : z1G_HPDShowFinancials (ARERR 330) You do not have write access to field : z1G_HPDShowDateSystem (ARERR 330) You do not have write access to field : z1D_PreviousAssignedCompany (ARERR 330) _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
