Ron, Admin of course has access to everything. You need to figure out what permissions the need OTHER than Admin to be able to update the records in question. You should be able to check the permissions on the fields to figure out what they may be missing.
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Peters, Ron Sent: Thursday, March 08, 2012 12:08 PM To: arslist@ARSLIST.ORG Subject: Account issue and arerr 330 ** Hello all, I have an individual user that was set as an administrator with a fixed license. We were doing some changes and the person doesn't need administrator any more so we set the privs the same as any other typical support person (Incident/Change user, asset viewer). I then changed their license from a fixed to floating. They then could not update any of their tickets. I changed their account back to a fixed license, no luck. Then added administrator back and now they're working. I still need to remove administrator/fixed licensing from their account. How can I do that while making the account continue to work? We're on AR 7.5 ITSM 7.6 Thanks. These are the errors: You do not have write access to field : Notes (ARERR 330) You do not have write access to field : z1D_Contact (ARERR 330) You do not have write access to field : Customer (ARERR 330) You do not have write access to field : z1G_Customer_Search_Type_Msg (ARERR 330) You do not have write access to field : z1G_Contact_Name_Format (ARERR 330) You do not have write access to field : Customer Search Type (ARERR 330) You do not have write access to field : z1G_Display_CustomerInfo_Dlg (ARERR 330) You do not have write access to field : z1G Reopen Incident (ARERR 330) You do not have write access to field : z1G Enable Decision Tree (ARERR 330) You do not have write access to field : z1D_Last_Name (ARERR 330) You do not have write access to field : z1D_First_Name (ARERR 330) You do not have write access to field : z1D_Name_Format (ARERR 330) You do not have write access to field : z1G_HPDShowVendor (ARERR 330) You do not have write access to field : z1G_HPDShowFinancials (ARERR 330) You do not have write access to field : z1G_HPDShowDateSystem (ARERR 330) You do not have write access to field : z1D_PreviousAssignedCompany (ARERR 330) _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
