You are right C112 filed is queried with wild cards and hence no use of 
indexing it.
Thanks for the link also.

On Thursday, March 8, 2012 1:30:48 PM UTC-6, Axton wrote:
>
> Other than the fact that the index won't be used?  The queries against
> this column will contain leading and trailing wildcards, which an
> index won't help with.  Take a look at the SQL that is generated when
> you query the change form.  It is going to take this form:
>
> SELECT T123.C1,...
> FROM T123
> WHERE (T123.C112 LIKE '%;''ABC123'';%') OR (T123.C112 LIKE '%;0;%')...
> ORDER BY 1 ASC
>
> A better approach is to look at the SQL Area on the Oracle dynamic
> performance views to identify inefficient queries and address those.
> To start down this path, take a look at the disk intensive sql query
> on this page.  It will help you identify the bad queries that are
> floating around in your system.
>
> http://vsbabu.org/oracle/sect14.html
>
> A more targeted approach is to look at the sql logs for a particular
> action and identify inefficient queries and address those.  The C112
> part of the query should be accompanied by additional where clauses
> that narrow the range of results.  Oracle is smart enough to perform
> the parsing on the range of rows (versus the whole table), assuming
> you have a better/more efficient part to your query.
>
> Axton Grams
>
> On Thu, Mar 8, 2012 at 12:50 PM, patchsk <vamsi...@gmail.com> wrote:
> > ** Do you guys see any probable issues by indexing Assignee Group -- C112
> > field, specifically on change tkt form.
> > We are running our ITSM in as a single tenant option, so I do not expect 
> our
> >  C112  field length to grow more than 256 char. So row level access 
> should
> > not get impacted.
> > We have done some analysis on overview console taking longer time, seems
> > like some of the resulting queries specifically change tkt related 
> queries
> > are doing table scans and we are hoping by indexing on c112, it would 
> reduce
> > the time to render overview console.
> > We are on ITSM 7.6.03 with Windows 2008 and Oracle 11g.
> >
> > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
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