<rant> So...anyone have any idea on when CMDB 7.6.04 SP3 is being released? I see that the Remedy Server Sp3 has been released which is great...however it doesnt solve this problem. And for the life of me I cannot find out when BMC plan (or if they even are going to ) to release CMDB 7.6.40 SP3. Our Support partner also cannot find out.
I honestly cannot wait for the next visit from a BMC representative so that I can ask them to please explain to me how they expect us to plan our roadmap, upgrades as well as resolve important bugs when they will not let us know when a patch is expected. This error that we have is forcing us to keep delaying our upgrade to 7.6.04 as we are waiting for SP3 and is giving Remedy such a bad name it is past being funny. All the work that we have done to build this product up as a reliable, fast solution is going out the window. </rant> On Thu, Feb 2, 2012 at 8:23 PM, Basil Webster <ba...@remex.co.za> wrote: > ** > > Hi,**** > > ** ** > > I know it’s a little late but we logged an issue about a month ago > referencing the SW mentioned below. I immediately got a reply saying that > we should wait for SP3 but they could not provide a date. Long story short, > I escalated this via our partner support and received an mail today saying > that they hope to have SP3 out by March but are looking into a special > release to SP2 before then.**** > > ** ** > > I suggest you log that ticket asking for the special release.**** > > ** ** > > * * > > *Regards,* > > * * > > * * > > *Basil Webster *| *Support Manager *| *Remex Group***** > > *Email**: **ba...@remex.co.za *| www.remex.co.za**** > > *Tel: +27 (0) 12 756 4227/8 *| *Cell: +27 (0) 82 452 9389 *| *Fax: +27 > (0) 86 540 9224 *|**** > > *Centurion Close* | *Suite 2C* | *119 Gerhard Street *| *Centurion CBD* | > *South Africa* |**** > > ** ** > > [image: Description: Description: Description: Description: Description: > REMEX GROUP - White Background - 30]**** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *BradRemedy > *Sent:* 12 January 2012 02:58 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: CMDB 7.6.04 SP2 Error**** > > ** ** > > ** **** > > Hi Mark**** > > **** > > Thanks for that**** > > **** > > Just had a look and it does seem to be related. Dont suppose anyone has > any idea on when SP3 is being released? The only other thing I can try is > to use SP1 and see if the same error occurs. At the end of the day we would > prefer not to have to wait months for SP3 as it will delay our upgrade > plans we have for the year - and we havent even start with ITSM and SRM yet > :-(.**** > > On Thu, Jan 12, 2012 at 2:25 PM, Walters, Mark <mark_walt...@bmc.com> > wrote:**** > > ** **** > > There’s a very similar looking defect that looks likely to be fixed in > 7.6.04 SP3. I suggest you open an issue with BMC and reference defect > SW00416229, support should be able to confirm whether it’s the same problem. > **** > > **** > > Mark**** > > *I work for BMC, I don’t speak for them***** > > **** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *BradRemedy > *Sent:* 12 January 2012 11:54 > *To:* arslist@ARSLIST.ORG > *Subject:* CMDB 7.6.04 SP2 Error**** > > **** > > ** **** > > Hi**** > > **** > > We have run into a wierd error that we cannot find any reference to on the > ARSList, Manuals or Support web. Hopefully someone here can offer some > suggestions on what we can try next as we are quickly running out of ideas > and have tried this upgrade a few times.**** > > **** > > Firstly some background information. We have a Test server running Windows > Server 2008 Enterprise with a seperate DB Server running SQL 2008. We also > have a third server acting as a Mid Tier server also running Windows Server > 2008.**** > > **** > > We are testing our upgrade strategy on upgrading from ARS Core 7.5 Patch > 003, CMDB 7.6 Patch 001 to ARS Core 7.6.04 SP2 and CMDB 7.6.04 SP2. We are > also running ITSM 7.6 and SRM 7.6 Patch 001 however these 2 applications > will only be upgraded at a later stage and we want to leave them on their > current versions.**** > > **** > > Now, we have run the Upgrade for ARS core to 7.6.04 SP2 with no errors. > Every looks and works as expected. We then ran the ugprade for CMDB to > 7.6.04 SP2 which also completed successfully. The mid tier server is also > ugprade to 7.6.04 SP2 and all applications (Incident, Problem, Change, SRM) > are working correctly, with the exception to this one problem.**** > > **** > > When we click on any CI in the Asset Management Application and click on > the "*Explore CI*' option, the BMC Atrium Explorer opens and attempts to > load some screens - however we then get this error - "Error when calling > getRelatedComponentsAndRelationshipsOverlay"**** > > **** > > ****<https://communities.bmc.com/communities/servlet/JiveServlet/showImage/2-220993-25778/Error.jpg> > > > ****<https://communities.bmc.com/communities/servlet/JiveServlet/showImage/2-220993-25778/Error.jpg> > > Any suggestions or advice on where we can start looking? We did orginally > have some custom attributes on the CMDB which we no longer needed so we > removed them before we start the upgrade. In fact, we WANT the CMDB to > overwrite any of the base forms that may have been customized, although we > did not make any such changes > etc.****<https://communities.bmc.com/communities/servlet/JiveServlet/showImage/2-220993-25778/Error.jpg> > > > ****<https://communities.bmc.com/communities/servlet/JiveServlet/showImage/2-220993-25778/Error.jpg> > > I have reviewed the installation guides, troubleshooting guide and > searched the ARS List and Support web and cannot find anyone else that is > having this problem which makes we want to start researching flights to > Mexico as my next step > ****<https://communities.bmc.com/communities/servlet/JiveServlet/showImage/2-220993-25778/Error.jpg> > > > ****<https://communities.bmc.com/communities/servlet/JiveServlet/showImage/2-220993-25778/Error.jpg> > > Any assistance of advice would be greatly > appreciated.****<https://communities.bmc.com/communities/servlet/JiveServlet/showImage/2-220993-25778/Error.jpg> > > > ****<https://communities.bmc.com/communities/servlet/JiveServlet/showImage/2-220993-25778/Error.jpg> > > Many > Thanks****<https://communities.bmc.com/communities/servlet/JiveServlet/showImage/2-220993-25778/Error.jpg> > > _attend WWRUG12 *www.wwrug.com* ARSlist: "Where the Answers Are"_ > ****<https://communities.bmc.com/communities/servlet/JiveServlet/showImage/2-220993-25778/Error.jpg> > > _attend WWRUG12 *www.wwrug.com* ARSlist: "Where the Answers Are"_ > ****<https://communities.bmc.com/communities/servlet/JiveServlet/showImage/2-220993-25778/Error.jpg> > > > _attend WWRUG12 *www.wwrug.com* ARSlist: "Where the Answers Are"_ > ****<https://communities.bmc.com/communities/servlet/JiveServlet/showImage/2-220993-25778/Error.jpg> > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
