I kinda got the idea was that sp3 is core only.. period.. I also got the idea they were focused on 7.7, \but I would love to hear otherwise.. Silence is not golden... It's nerve racking.. 8-P
On Tue, Mar 13, 2012 at 2:52 AM, BradRemedy <bradrem...@gmail.com> wrote: > ** > <rant> > So...anyone have any idea on when CMDB 7.6.04 SP3 is being released? I see > that the Remedy Server Sp3 has been released which is great...however it > doesnt solve this problem. And for the life of me I cannot find out when > BMC plan (or if they even are going to ) to release CMDB 7.6.40 SP3. Our > Support partner also cannot find out. > > I honestly cannot wait for the next visit from a BMC representative so > that I can ask them to please explain to me how they expect us to plan our > roadmap, upgrades as well as resolve important bugs when they will not let > us know when a patch is expected. This error that we have is forcing us to > keep delaying our upgrade to 7.6.04 as we are waiting for SP3 and is giving > Remedy such a bad name it is past being funny. All the work that we have > done to build this product up as a reliable, fast solution is going out the > window. > </rant> > > On Thu, Feb 2, 2012 at 8:23 PM, Basil Webster <ba...@remex.co.za> wrote: > >> ** >> >> Hi,**** >> >> ** ** >> >> I know it’s a little late but we logged an issue about a month ago >> referencing the SW mentioned below. I immediately got a reply saying that >> we should wait for SP3 but they could not provide a date. Long story short, >> I escalated this via our partner support and received an mail today saying >> that they hope to have SP3 out by March but are looking into a special >> release to SP2 before then.**** >> >> ** ** >> >> I suggest you log that ticket asking for the special release.**** >> >> ** ** >> >> * * >> >> *Regards,* >> >> * * >> >> * * >> >> *Basil Webster *| *Support Manager *| *Remex Group***** >> >> *Email**: **ba...@remex.co.za *| www.remex.co.za**** >> >> *Tel: +27 (0) 12 756 4227/8 *| *Cell: +27 (0) 82 452 9389 *| *Fax: +27 >> (0) 86 540 9224 *|**** >> >> *Centurion Close* | *Suite 2C* | *119 Gerhard Street *| *Centurion CBD*| >> *South Africa* |**** >> >> ** ** >> >> [image: Description: Description: Description: Description: Description: >> REMEX GROUP - White Background - 30]**** >> >> ** ** >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] *On Behalf Of *BradRemedy >> *Sent:* 12 January 2012 02:58 PM >> *To:* arslist@ARSLIST.ORG >> *Subject:* Re: CMDB 7.6.04 SP2 Error**** >> >> ** ** >> >> ** **** >> >> Hi Mark**** >> >> **** >> >> Thanks for that**** >> >> **** >> >> Just had a look and it does seem to be related. Dont suppose anyone has >> any idea on when SP3 is being released? The only other thing I can try is >> to use SP1 and see if the same error occurs. At the end of the day we would >> prefer not to have to wait months for SP3 as it will delay our upgrade >> plans we have for the year - and we havent even start with ITSM and SRM yet >> :-(.**** >> >> On Thu, Jan 12, 2012 at 2:25 PM, Walters, Mark <mark_walt...@bmc.com> >> wrote:**** >> >> ** **** >> >> There’s a very similar looking defect that looks likely to be fixed in >> 7.6.04 SP3. I suggest you open an issue with BMC and reference defect >> SW00416229, support should be able to confirm whether it’s the same problem. >> **** >> >> **** >> >> Mark**** >> >> *I work for BMC, I don’t speak for them***** >> >> **** >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] *On Behalf Of *BradRemedy >> *Sent:* 12 January 2012 11:54 >> *To:* arslist@ARSLIST.ORG >> *Subject:* CMDB 7.6.04 SP2 Error**** >> >> **** >> >> ** **** >> >> Hi**** >> >> **** >> >> We have run into a wierd error that we cannot find any reference to on >> the ARSList, Manuals or Support web. Hopefully someone here can offer some >> suggestions on what we can try next as we are quickly running out of ideas >> and have tried this upgrade a few times.**** >> >> **** >> >> Firstly some background information. We have a Test server running >> Windows Server 2008 Enterprise with a seperate DB Server running SQL 2008. >> We also have a third server acting as a Mid Tier server also running >> Windows Server 2008.**** >> >> **** >> >> We are testing our upgrade strategy on upgrading from ARS Core 7.5 Patch >> 003, CMDB 7.6 Patch 001 to ARS Core 7.6.04 SP2 and CMDB 7.6.04 SP2. We are >> also running ITSM 7.6 and SRM 7.6 Patch 001 however these 2 applications >> will only be upgraded at a later stage and we want to leave them on their >> current versions.**** >> >> **** >> >> Now, we have run the Upgrade for ARS core to 7.6.04 SP2 with no errors. >> Every looks and works as expected. We then ran the ugprade for CMDB to >> 7.6.04 SP2 which also completed successfully. The mid tier server is also >> ugprade to 7.6.04 SP2 and all applications (Incident, Problem, Change, SRM) >> are working correctly, with the exception to this one problem.**** >> >> **** >> >> When we click on any CI in the Asset Management Application and click on >> the "*Explore CI*' option, the BMC Atrium Explorer opens and attempts to >> load some screens - however we then get this error - "Error when calling >> getRelatedComponentsAndRelationshipsOverlay"**** >> >> **** >> >> ****<https://communities.bmc.com/communities/servlet/JiveServlet/showImage/2-220993-25778/Error.jpg> >> >> >> ****<https://communities.bmc.com/communities/servlet/JiveServlet/showImage/2-220993-25778/Error.jpg> >> >> Any suggestions or advice on where we can start looking? We did orginally >> have some custom attributes on the CMDB which we no longer needed so we >> removed them before we start the upgrade. In fact, we WANT the CMDB to >> overwrite any of the base forms that may have been customized, although we >> did not make any such changes >> etc.****<https://communities.bmc.com/communities/servlet/JiveServlet/showImage/2-220993-25778/Error.jpg> >> >> >> ****<https://communities.bmc.com/communities/servlet/JiveServlet/showImage/2-220993-25778/Error.jpg> >> >> I have reviewed the installation guides, troubleshooting guide and >> searched the ARS List and Support web and cannot find anyone else that is >> having this problem which makes we want to start researching flights to >> Mexico as my next step >> ****<https://communities.bmc.com/communities/servlet/JiveServlet/showImage/2-220993-25778/Error.jpg> >> >> >> ****<https://communities.bmc.com/communities/servlet/JiveServlet/showImage/2-220993-25778/Error.jpg> >> >> Any assistance of advice would be greatly >> appreciated.****<https://communities.bmc.com/communities/servlet/JiveServlet/showImage/2-220993-25778/Error.jpg> >> >> >> ****<https://communities.bmc.com/communities/servlet/JiveServlet/showImage/2-220993-25778/Error.jpg> >> >> Many >> Thanks****<https://communities.bmc.com/communities/servlet/JiveServlet/showImage/2-220993-25778/Error.jpg> >> >> _attend WWRUG12 *www.wwrug.com* ARSlist: "Where the Answers Are"_ >> ****<https://communities.bmc.com/communities/servlet/JiveServlet/showImage/2-220993-25778/Error.jpg> >> >> _attend WWRUG12 *www.wwrug.com* ARSlist: "Where the Answers Are"_ >> ****<https://communities.bmc.com/communities/servlet/JiveServlet/showImage/2-220993-25778/Error.jpg> >> >> >> _attend WWRUG12 *www.wwrug.com* ARSlist: "Where the Answers Are"_ >> ****<https://communities.bmc.com/communities/servlet/JiveServlet/showImage/2-220993-25778/Error.jpg> >> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ >> > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > -- Patrick Zandi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
