Found it when I searched the KB directly by logging into support from bmc.com
The URL that you hyperlinked sent me to: https://webmail.bmc.com/CookieAuth.dll?GetLogon?reason=0&formdir=2&curl=Z2FowaZ2Fredir.aspxZ3FCZ3Df72a03ecb9974120b60ab205d5639a1eZ26URLZ3DhttpsZ253aZ252fZ252fkb.bmc.comZ252finfocenterZ252findexZ253fpageZ253dccaClickthroughZ2526checksumZ253d3368834740Z2526quesZ253dinstallZ252batriumZ252bsp2Z252barZ252bserverZ252bsp3Z2526exturlZ253dhttpsZ25253AZ25252FZ25252Fkb.bmc.comZ25252FinfocenterZ25252FindexZ25253FpageZ25253DcontentZ252526idZ25253DKA364458Z252526actpZ25253DsearchZ252526viewlocaleZ25253Den_USZ2526searchidZ253d1331911587128Z2526idZ253d1331911587128Z2526answeridZ253d16777216Z253a27346185Z2526trackClickZ253dtrueZ2526docTitleZ253dAtriumCoreZ2525207.6.04Z252520SP2Z252520installationZ252520failingZ252520onZ252520ARZ252520ServerZ2525207.6.04Z252520SP3Z252520Z28Z252520ImportFileNode-Z2525209936Z252520ErrorZ252520Z29Z252520Z2526crawledYearZ253d2012Z2526crawledMonthZ253d3Z2526crawledDateZ253d6 This I think must be some sort of an app server that we do not have access to? Joe From: Roger Justice Sent: Friday, March 16, 2012 4:12 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Just wondering.... ** I would submit a support ticket since I got that article from a BMC Partner resource so I would assume that if you are using a support ID it should be visible. -----Original Message----- From: Joe Martin D'Souza <jdso...@shyle.net> To: arslist <arslist@ARSLIST.ORG> Sent: Fri, Mar 16, 2012 4:06 pm Subject: Re: Just wondering.... ** Roger, Does a public user have access to that server where that KB is stored? I tried using my support login to get in, but it failed.. Joe From: Roger Justice Sent: Friday, March 16, 2012 3:55 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Just wondering.... ** You can start with all at SP 2 Here is the KA on support. KA364458 -----Original Message----- From: richard....@bwc.state.oh.us <richard....@bwc.state.oh.us> To: arslist <arslist@ARSLIST.ORG> Sent: Fri, Mar 16, 2012 3:50 pm Subject: Re: Just wondering.... ** Huh? This is good to know. BMC support said to just go ahead and load 7.6.04 SP3. Are you saying I should load the “base” 7.6 04 and load 7.6 .04 SP2 and then 7.6.04 SP3? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG?] On Behalf Of Roger Justice Sent: Friday, March 16, 2012 3:39 PM To: arslist@ARSLIST.ORG Subject: Re: Just wondering.... ** Also do not load SP 3 first. There is a known issue. Load ARS SP2, Atrium Core SP2, ITSM SP2 and other applications. You then upgrade ARS to SP3 -----Original Message----- From: patrick zandi <remedy...@gmail.com> To: arslist <arslist@ARSLIST.ORG> Sent: Fri, Mar 16, 2012 3:35 pm Subject: Re: Just wondering.... ** Oh no.. are we going to 7 now? Who said that? BMC? On Fri, Mar 16, 2012 at 3:16 PM, richard....@bwc.state.oh.us <richard....@bwc.state.oh.us> wrote: ** We’re going to install 7.6.04 SP3 on a new 2008 R2 server. It has been suggested that we install JRE and JDK 7u3. Any problems in doing so or should we be using an earlier version of JRE/JDK? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ -- Patrick Zandi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
